Job summary
We are looking for an enthusiastic, highly motivated team member who will join us on Portesham - Frailty Unit.
We are a small acute elderly care ward at DCH with high turnover and complex patient client group. You will be front line in welcoming staff, patients and relatives to the ward, answering call and queries. We require excellent diplomacy skills, and a readiness to learn all the computer systems required to help the hospital ward function.
As a new unit we are short stay of around three day for elderly clients who require short term medical intervention then home, such as blood transfusion, iv antibiotics, observations, simple package of care sorting etc.
Main duties of the job
As a Ward Administrator you will be partly ward clerk with daily ward facing duties, plus Admin duties supporting the ward Sister with admin, E- rostering, and HR letters etc. answering the door bell, using PAS to admit and discharge patient to the ward systems from ED.
As a Ward Administrator you will be keeping the ward running smoothly, admission, and discharges chasing Doctors for EDS documents, booking transport and TTa's via the system. Working closely with the ward team to ensure all pathways for the patient link up. such as out patient appointments. Correct Discharge pathway followed and information given to support team such as Community hospital, Community hubs, etc.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Job description
Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Job description
Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
Education, Qualifications & Training
Essential
- Educated to GCSE grade C, including English and Maths
- NVQ Level 3 in equivalent subject
Knowledge & Experience
Essential
- Recent previous experience within a comparable role within a customer focused/health care environment
- Recent previous experience of arranging meetings for others and diary management
- Knowledge of administration and /or office procedures
- Previous knowledge or experience of working in an office and/customer care/health care environment, undertaking administrative duties
Skills & Abilities
Essential
- Demonstrable ability to prioritise effectively
- Keyboard and typing skills
- Ability to use own initiative within sphere of responsibility
- Evidence of good communication skills, bot verbal and written including minute taking skills
- Demonstrated ability at exercising tact and diplomacy
- Ability to work effectively in a Team and under direction on routine tasks without the need for supervision
- Ability to use own initiative, prioritise and apply a practical problem solving approach in everyday situations
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates an enthusiastic and flexible approach
- Demonstrates excellent customer care and telephone skills and has an ability to apply attention to detail
- Demonstrated ability to analyse situations and to provide a resolution
Desirable
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the Internet and databases
Person Specification
Education, Qualifications & Training
Essential
- Educated to GCSE grade C, including English and Maths
- NVQ Level 3 in equivalent subject
Knowledge & Experience
Essential
- Recent previous experience within a comparable role within a customer focused/health care environment
- Recent previous experience of arranging meetings for others and diary management
- Knowledge of administration and /or office procedures
- Previous knowledge or experience of working in an office and/customer care/health care environment, undertaking administrative duties
Skills & Abilities
Essential
- Demonstrable ability to prioritise effectively
- Keyboard and typing skills
- Ability to use own initiative within sphere of responsibility
- Evidence of good communication skills, bot verbal and written including minute taking skills
- Demonstrated ability at exercising tact and diplomacy
- Ability to work effectively in a Team and under direction on routine tasks without the need for supervision
- Ability to use own initiative, prioritise and apply a practical problem solving approach in everyday situations
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates an enthusiastic and flexible approach
- Demonstrates excellent customer care and telephone skills and has an ability to apply attention to detail
- Demonstrated ability to analyse situations and to provide a resolution
Desirable
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the Internet and databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
