Job summary
The post holder will work within the Facilities Department and will support the coordination of the Transport Department always delivering an efficient service. To provide comprehensive Administration Transport support to the Transport Lead.
The successful candidate will work without direct supervision ensuring an effective and efficient service is always provided, promoting a positive and professional image at all times. You will be well suited to the role if you have experience in customer service or an administration background.
If you're seeking a new challenge in a dynamic environment this could be the role for you.
At Dorset County Hospital we are proud of our team and our values of Integrity, Respect, Teamwork and Excellence and want our team members to truly embody these
Main duties of the job
To provide comprehensive Administration Transport support to the Transport Team. To be courteous and helpful as first point of contact for all telephone and car park barrier enquiries including staff members, patient, and visitors for the Transport Team, at Dorset County Hospital NHS Foundation Trust to assist in the achievement of departmental objectives
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Job description
Job responsibilities
The post holder will work closely with the Transport Department to ensure the delivery of a high-quality service. This will require the utilisation of good administrative, communication and interpersonal skills.
Follow Car Parking Policies dealing with queries from both staff and visitors, via phone, email, face to face and over the intercom system.
Operate and maintain Parking Control system, including system updates and backups.
The post holder will process all parking permit applications, cancellations and Ticket issuing. Ensuring the database is accurate and up to date at all times.
The Transport department encompasses the following: Car Parking, Pool fleet, courier service, the management of logbooks for lease vehicles managed by the department along with the collating of data to inform the annual sustainability report.
The post holder will have knowledge across all these areas to ensure the departments provision of a high-quality service to users
Identify and anticipate changing demands on the service, developing and implementing plans to meet them and leading in the change management process
Undertake projects, collation of information and producing regular reports on behalf and for the Transport Lead in relation to these services.
Supervisory of staff and contracts associated with these services
Job description
Job responsibilities
The post holder will work closely with the Transport Department to ensure the delivery of a high-quality service. This will require the utilisation of good administrative, communication and interpersonal skills.
Follow Car Parking Policies dealing with queries from both staff and visitors, via phone, email, face to face and over the intercom system.
Operate and maintain Parking Control system, including system updates and backups.
The post holder will process all parking permit applications, cancellations and Ticket issuing. Ensuring the database is accurate and up to date at all times.
The Transport department encompasses the following: Car Parking, Pool fleet, courier service, the management of logbooks for lease vehicles managed by the department along with the collating of data to inform the annual sustainability report.
The post holder will have knowledge across all these areas to ensure the departments provision of a high-quality service to users
Identify and anticipate changing demands on the service, developing and implementing plans to meet them and leading in the change management process
Undertake projects, collation of information and producing regular reports on behalf and for the Transport Lead in relation to these services.
Supervisory of staff and contracts associated with these services
Person Specification
Education
Essential
- GCSE (grade C or above) in English and Maths or equivalent
Knowledge
Essential
- Experience of setting up and maintaining office systems
- Experience of working within a transport/courier environment
Desirable
- Experience of working with a range of staff at all levels
- Experience in managing workload to meet deadlines and standards
- Experience of working with a car parking booking system
Skills
Essential
- Evidence of attention to detail and the ability to work without close supervision within broad procedural guidelines.
- Evidence of ability to make decisions within defined boundaries
- Evidence of ability to work as part of a team.
- Evidence of being able to negotiate
- An understanding of confidentiality and its place in the NHS
Desirable
- Evidence of ability to communicate effectively with the general public and colleagues across a range of issues.
- Evidence of managing own workload
Person Specification
Education
Essential
- GCSE (grade C or above) in English and Maths or equivalent
Knowledge
Essential
- Experience of setting up and maintaining office systems
- Experience of working within a transport/courier environment
Desirable
- Experience of working with a range of staff at all levels
- Experience in managing workload to meet deadlines and standards
- Experience of working with a car parking booking system
Skills
Essential
- Evidence of attention to detail and the ability to work without close supervision within broad procedural guidelines.
- Evidence of ability to make decisions within defined boundaries
- Evidence of ability to work as part of a team.
- Evidence of being able to negotiate
- An understanding of confidentiality and its place in the NHS
Desirable
- Evidence of ability to communicate effectively with the general public and colleagues across a range of issues.
- Evidence of managing own workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
