Job summary
Are you a team player who works equally well on your own initiative, with a bright and cheerful disposition, a flexible attitude towards your work and can remain calm and work well in times of pressure? If so, then you could be the person we need.
We are looking for an organised, motivated and enthusiastic person to join the Information Assurance Team. The Team is responsible for checking and updating patient information, making enquiries about patient activity, and investigating discrepancies.
The issue of quality of data and information affects all aspects of the delivery of patient care and is the responsibility of everyone involved in delivering and supporting that care. Ensuring that information held on the Trust's clinical systems is of the highest possible standard (accurate, consistent and timely) is crucial for legal, operational, clinical, patient safety and contractual purposes. Assuring high-quality data for analysis is also vital to good decision making in the organisation.
Main duties of the job
You will receive and compile reports relating to the data quality on the Trust's clinical systems and liaise with staff across the Trust as well as GP Practices in order to provide the best possible data quality on the Patient Administration System and receiving systems. You will work in a timely manner with the ability to identify priorities. You should have good skills with the Microsoft Office suite, particularly Excel. Excellent communication skills and attention to detail is essential. Previous experience working in hospital administration is required and we offer robust training for the specific duties of this role.
We work to tight deadlines and are responsible for checking and updating patient information, making enquiries with hospital staff, GPs and other services about patient activity, and investigating discrepancies.
The Data Quality Administrator role is a full-time, permanent role which is currently based in South Walks House in Dorchester.
About us
The Digital Services team is a friendly, hardworking, and supportive team, and we work with teams across the hospital on a range of projects and services. We are looking forward to welcoming the Data Quality Administrator into our team, and will work with them to ensure that they are supported to be effective and successful.
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in groups which are under-represented in our organisation.
Job description
Job responsibilities
Receive and produce data quality reports, identify and investigate problem areas.Amend and update patient information as required on the Trusts Patient Administration System (PAS).Review casenotes and validate information held on the Trusts PAS system.Create the daily Data Quality Report on patient demographics.Ensure NHS Number completeness and execute the batch tracing process.Correct patient activity data for all departments throughout the Trust including requests from the Information Assurance Manager, the PbR Team and the Clinical Coding Department.Resolve duplicate registrations.Run reports from the NHS Spine Portal as well as local systems and action as appropriate.Deal with redirected correspondence returned to the Trust.Respond to telephone queries from staff and assist them with data quality queries.Use own initiative to investigate data quality issues within guidelines and procedures.Efficient and effective use is made of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.Contribute to ensuring the highest quality of data is recorded on PAS.Maintain patient confidentiality under the provision of the Data Protection Act 1998.Maintain filing and documentation using established Trust/departmental systems.
Job description
Job responsibilities
Receive and produce data quality reports, identify and investigate problem areas.Amend and update patient information as required on the Trusts Patient Administration System (PAS).Review casenotes and validate information held on the Trusts PAS system.Create the daily Data Quality Report on patient demographics.Ensure NHS Number completeness and execute the batch tracing process.Correct patient activity data for all departments throughout the Trust including requests from the Information Assurance Manager, the PbR Team and the Clinical Coding Department.Resolve duplicate registrations.Run reports from the NHS Spine Portal as well as local systems and action as appropriate.Deal with redirected correspondence returned to the Trust.Respond to telephone queries from staff and assist them with data quality queries.Use own initiative to investigate data quality issues within guidelines and procedures.Efficient and effective use is made of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.Contribute to ensuring the highest quality of data is recorded on PAS.Maintain patient confidentiality under the provision of the Data Protection Act 1998.Maintain filing and documentation using established Trust/departmental systems.
Person Specification
Education, Qualifications & Training
Essential
- Educated to GCSE or equivalent, level C or above in Maths and English
- Intermediate level Desktop applications, specifically Excel
Desirable
- NVQ Level 2 qualification or equivalent.
Knowledge & Experience
Essential
- Significant and recent experience of working in a hospital administration environment
- Significant and recent experience of working with Patient Administration Systems and clinical systems
- Previous experience of using Excel in a working environment
- Experience of working on own initiative but also as part of a team
Desirable
- Experience of data analysis and report writing
Skills & Abilities
Essential
- Good interpersonal skills and influencing abilities
- Ability to prioritise workload
- Ability to communicate with all levels of staff
- Ability to work within specified standards and timescales
- An understanding of the meaning of confidentiality and the requirement for this to be maintained at all times
- Analytical and investigative skills, with the ability to logically follow a trail of evidence
- Able to demonstrate an understanding of the importance of data quality in a clinical setting
Desirable
Person Specification
Education, Qualifications & Training
Essential
- Educated to GCSE or equivalent, level C or above in Maths and English
- Intermediate level Desktop applications, specifically Excel
Desirable
- NVQ Level 2 qualification or equivalent.
Knowledge & Experience
Essential
- Significant and recent experience of working in a hospital administration environment
- Significant and recent experience of working with Patient Administration Systems and clinical systems
- Previous experience of using Excel in a working environment
- Experience of working on own initiative but also as part of a team
Desirable
- Experience of data analysis and report writing
Skills & Abilities
Essential
- Good interpersonal skills and influencing abilities
- Ability to prioritise workload
- Ability to communicate with all levels of staff
- Ability to work within specified standards and timescales
- An understanding of the meaning of confidentiality and the requirement for this to be maintained at all times
- Analytical and investigative skills, with the ability to logically follow a trail of evidence
- Able to demonstrate an understanding of the importance of data quality in a clinical setting
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
