Job summary
We are looking to recruit a Senior Digital Change Manager to join our growing digital transformation team to help deliver several significant digital change programmes. The post holder will develop change management plans, define & shape change initiatives, integrate change management into digital workstreams, and to ensure successful delivery and adoption of large-scale digitally enabled change. This will include identifying opportunities for digital change, facilitating the design of 'to be' processes enabled by digital interventions, and delivering the benefits and outcomes enabled by digital transformation.
The successful candidate will be a passionate 'change agent' who has a track record of delivering improvement or change projects. A working knowledge of health care services and/or of delivering digital change in a complex environment is desirable.
If you are looking to take your next steps in change management, transformation, or quality improvement and are dedicated to providing exceptional customer service and building effective change networks, we would be delighted to hear from you!
Main duties of the job
The Senior Digital Change Manager role will have a primary focus on:o Facilitating the business and operational changes resulting from digital transformation.o Maximizing employee adoption of change.o Engaging with clinical and operational colleagues to plan successful change initiatives.o Promoting a digital culture across the Trust.o Establishing a network to communicate changes.o Cultivating digital change champions.o Providing exceptional customer service.
The post holderwill be responsible for creating and implementing change management plans that maximise employee adoption and overcome barriers to change, in the delivery of numerous work programmes which contribute to the Trust's strategic ambitions.
The Senior Digital Change Manager will work with Trust staff of all grades and professions, establishing effective networks with those impacted by change using motivational skills to encourage collaborative working to improve services through changes to practice.
The successful candidate will have the following skills and abilities:o Highly organisedo Good communication skills (written, verbal, presentational)o Knowledge of change management or improvement techniqueso Strong analytical skillso Creative problem solving capabilitieso Well developed negotiation skillso Proven ability to bring diverse groups of people together to achieve change
About us
The Digital Services team is a friendly, supportive, and dedicated group of digital professionals who are committed to providing outstanding support services to Dorset County Hospital.
The post holder will work closely with digital colleagues from services including:
- Clinical Systems
- Development
- Digital Portfolio Team
- Business Intelligence
- Health Records
- Clinical Coding
- Digital Technology and Infrastructure
- Digital Change and Training
The successful candidate will be fully supported and be provided with opportunities to develop new skills and knowledge as part of their role.
Job description
Job responsibilities
The key responsibilities of the post include:
- Delivering change
- Embedding change management tools and techniques
- Networking and engagement
- Developing implementation plans
- Quality assurance
- Stakeholder engagement and communications
For more information, please see the attached job description.
Job description
Job responsibilities
The key responsibilities of the post include:
- Delivering change
- Embedding change management tools and techniques
- Networking and engagement
- Developing implementation plans
- Quality assurance
- Stakeholder engagement and communications
For more information, please see the attached job description.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- Educated to degree level or equivalent experience
- Qualification at NVQ Level 4/5 or significant training and experience in at least one of: oHealthcare systems/operational management, or oHealthcare information management or digital services, or oProject or change management methodology. Relevant qualification, e.g. one of: oChange Management Institute ACMF (Accredited Change Manager Foundation) or equivalent experience (could include QSIR), or, oLean six sigma, or oPRINCE2 Foundation level qualification, Agile qualifications.
EXPERIENCE
Essential
- Experience of managing, implementing, facilitating, and monitoring multiple change initiatives, ideally within a health care environment.
- Experience of leading teams within a change environment, including utilising boundary-spanning leadership, coaching, and consensus building skills.
- Either formal or informal experience in project management
- Good understanding of and demonstrable approach to benefits management; proven ability to deliver benefits through change.
- Experience of analysing complex information and communicating this clearly to a wide range of audiences.
- Experience in stakeholder management; has credibility and impact with peers and leaders and is able to gain buy-in to enable change.
- Experience in defining problems, identifying requirements, and appraising options.
- Extensive and specialist experience in working with healthcare information systems, ideally with an understanding of systems integration methodologies associated with patient-based information systems.
- Experienced in understanding NHS data and information management
- Experience of developing evidenced-based policies and guidelines
- Knowledge of risk management strategies and clinical governance processes.
Desirable
- Significant and detailed experience in understanding acute hospital patient management processes
- Specialist organisational, procedural and policy knowledge across a range of different areas related to NHS information and data and healthcare processes.
KNOWLEDGE SKILLS & COMPETENCIES
Essential
- Excellent organisational, analytical and judgement skills to provide a rounded and comprehensive support service with effective decision making and prioritisation setting
- Computer literacy and competency in Microsoft Office applications (or equivalent) to a reasonably high level of capability, specifically Microsoft Word, Excel and PowerPoint
- Use of initiative including the ability to prioritise, work to tight deadlines and work without supervision
- Proven ability to build effective relationships across organisational and professional boundaries.
- Evidence of effective networking, adapting, and sharing of best practice.
- Able to work under pressure and deal with potentially contentious situations.
- Comfortable with ambiguity and able to flex to meet changes in business requirements.
- Highly developed communication skills with staff of a range of professional groups and at all levels; able to explain complex technical information to non-technical users
- Skilled at facilitating and leading meetings and workshops with representatives with differing areas of focus or with conflicting requirements/opinions.
- Leadership and management skills, and ability to engage others in changes to create a sense of ownership.
- Excellent interpersonal skills written, verbal and presentational
- Ability to resolve complex problems associated with healthcare information systems and develop new procedures as required
- Ability to negotiate with staff at all levels to agree timelines, ensure task are completed or agree solutions with suppliers.
- Effective planning skills to support resolution of complex issues and participation in new developments.
- Evidence of the tenacity, resilience, and adaptability required to overcome adversity and barriers.
Trust Values
Essential
- Must demonstrate trust values of: Integrity - Being trustworthy and dependable Respect - Showing consideration to others Teamwork - Working together for our patients Excellence - Always striving to improve
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- Educated to degree level or equivalent experience
- Qualification at NVQ Level 4/5 or significant training and experience in at least one of: oHealthcare systems/operational management, or oHealthcare information management or digital services, or oProject or change management methodology. Relevant qualification, e.g. one of: oChange Management Institute ACMF (Accredited Change Manager Foundation) or equivalent experience (could include QSIR), or, oLean six sigma, or oPRINCE2 Foundation level qualification, Agile qualifications.
EXPERIENCE
Essential
- Experience of managing, implementing, facilitating, and monitoring multiple change initiatives, ideally within a health care environment.
- Experience of leading teams within a change environment, including utilising boundary-spanning leadership, coaching, and consensus building skills.
- Either formal or informal experience in project management
- Good understanding of and demonstrable approach to benefits management; proven ability to deliver benefits through change.
- Experience of analysing complex information and communicating this clearly to a wide range of audiences.
- Experience in stakeholder management; has credibility and impact with peers and leaders and is able to gain buy-in to enable change.
- Experience in defining problems, identifying requirements, and appraising options.
- Extensive and specialist experience in working with healthcare information systems, ideally with an understanding of systems integration methodologies associated with patient-based information systems.
- Experienced in understanding NHS data and information management
- Experience of developing evidenced-based policies and guidelines
- Knowledge of risk management strategies and clinical governance processes.
Desirable
- Significant and detailed experience in understanding acute hospital patient management processes
- Specialist organisational, procedural and policy knowledge across a range of different areas related to NHS information and data and healthcare processes.
KNOWLEDGE SKILLS & COMPETENCIES
Essential
- Excellent organisational, analytical and judgement skills to provide a rounded and comprehensive support service with effective decision making and prioritisation setting
- Computer literacy and competency in Microsoft Office applications (or equivalent) to a reasonably high level of capability, specifically Microsoft Word, Excel and PowerPoint
- Use of initiative including the ability to prioritise, work to tight deadlines and work without supervision
- Proven ability to build effective relationships across organisational and professional boundaries.
- Evidence of effective networking, adapting, and sharing of best practice.
- Able to work under pressure and deal with potentially contentious situations.
- Comfortable with ambiguity and able to flex to meet changes in business requirements.
- Highly developed communication skills with staff of a range of professional groups and at all levels; able to explain complex technical information to non-technical users
- Skilled at facilitating and leading meetings and workshops with representatives with differing areas of focus or with conflicting requirements/opinions.
- Leadership and management skills, and ability to engage others in changes to create a sense of ownership.
- Excellent interpersonal skills written, verbal and presentational
- Ability to resolve complex problems associated with healthcare information systems and develop new procedures as required
- Ability to negotiate with staff at all levels to agree timelines, ensure task are completed or agree solutions with suppliers.
- Effective planning skills to support resolution of complex issues and participation in new developments.
- Evidence of the tenacity, resilience, and adaptability required to overcome adversity and barriers.
Trust Values
Essential
- Must demonstrate trust values of: Integrity - Being trustworthy and dependable Respect - Showing consideration to others Teamwork - Working together for our patients Excellence - Always striving to improve
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
