Housekeeper

Job summary

The Housekeeper plays a vital role in maintaining a clean, safe, and welcoming environment within the Acute Assessment Unit.

This position supports the clinical team by ensuring hygiene standards are upheld, equipment is maintained and cleaned according to policy, and supplies are appropriately managed.

The housekeeper also contributes to patient care by assisting with meal service, as necessary, and supporting effective communication between patients, staff, and visitors.

• Maintain a tidy and uncluttered environment in all patient and staff areas.

• Clean and store general and specialist equipment in line with manufacturer guidelines and trust policies.

• Participate in cleaning audits and report any deficiencies.

• Support the nursing team in ensuring store rooms and equipment areas remain clean and organised.

• Assist in monitoring and reporting faulty clinical equipment, ensuring items are decontaminated before return.

• Assisting with meal service, as necessary, and supporting effective communication between patients, staff, and visitors.

• Welcome and orient patients and visitors, promoting a friendly and informative atmosphere.

• Adhere to all relevant trust policies and procedures, including health and safety, infection control, fire safety, and confidentiality.

• Report incidents or accidents promptly to the senior team.

Main duties of the job

The housekeeper will work with the Nurse in Charge of the unit ensuring that all visitors are welcomed and that excellence in customer care and front of house services are provided.

This role will support nursing staff but will not replace supplement domestic services, but enhance patient experience overall.

The post holder will work as an integral part of the unit team, being responsible for ensuring the delivery of a range of activities to support the clinical team in delivering care, including keeping the unit neat, tidy, uncluttered and well presented; the daily stock of clinical supplies and for equipment cleaning and maintenance across the ward.

About us

We have four core values that all colleagues are expected to demonstrate in their work.

Compassionate: We treat everyone with kindness, understanding, empathy, compassion. We care for everyone's confidentiality and privacy, valuing their dignity. We listen to understand other people's viewpoints, need, experiences and ideas. We are open to and seek out feedback, remaining impartial and open-minded.

Inclusive: We are respectful, fair, unbiased and open, embracing everyone's unique contribution. We are approachable, welcoming, and encouraging. We embrace diversity and recognise people's different needs and contributions and build trusting relationship. We communicate clearly, are transparent, and provide constructive feedback. We are open about challenges and decisions and speak up about concerns.

Collaborative: We work together across teams and with our partners, being helpful, positive, and supportive. We are attentive and responsive to others' needs - we do what we say we will. We prioritise wellbeing and speak up when we see something that isn't right or safe. We proactively share information, knowledge, and signpost additional resources.

Inspiring: We strive for the best for patients, staff, and partners and are always learning and improving. We view the patient as a whole person and involve them in their care. We act with integrity, are committed, and learn from mistakes, sharing along the way. We are accountable for delivery and hold others to account too.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hopsital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hopsital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

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