Kingston and Richmond NHS Foundation Trust

Administration Manager

The closing date is 06 April 2026

Job summary

The post will be based onsite at Kingston Hospital.

Working as part of the Cluster 4 leadership team (Specialities include Hematology & Anti-coagulation, Oral Surgery, ENT and Audiology), the key requirements of the job will be to monitor and support the delivery of key performance targets, to provide support to the senior management team, and to provide Strong line management to the PPC and administration teams.

Main duties of the job

You will be responsible for the management of the administration function across the services.

You will also be expected to assist and lead in formulation and implementation of service policies, service operating procedures and strategies through efficient use of resources. As part of this role you will evaluate and develop processes and systems to ensure a caring, quality service is provided both to service users and staff.

The successful applicant will need to be organised, methodical, have strong leadership, managerial and coaching skills along with a willingness to develop their role, the administration teams and the needs of the services.

A key component of this role, will be the validation of the Patient Tracking Lists (PTLs)

About us

Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate- We treat everyone with kindness, understanding and empathy

Inclusive- We are respectful, fair and open, valuing everyone's unique contribution

Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving

Date posted

23 March 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,763 to £43,466 a year per annum inclusive of outer London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

396-7837467-DE-GV

Job locations

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Previous applicants need not apply

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Previous applicants need not apply

Person Specification

Qualifications

Essential

Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

1 year minimum experience in a leadership role

Desirable

1 year minimum experience in a managerial role

Skills

Essential

Accurate data entry, typing and checking skills
Experience of using full range of IT systems and patient data systems, including validation of PTL

Desirable

use of digital dictation systems

Knowledge

Essential

Understanding of patient priorities and performance targets related to appointments and waiting times

Desirable

Good knowledge of speciality specific patient pathways

Person Specification

Qualifications

Essential

Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

1 year minimum experience in a leadership role

Desirable

1 year minimum experience in a managerial role

Skills

Essential

Accurate data entry, typing and checking skills
Experience of using full range of IT systems and patient data systems, including validation of PTL

Desirable

use of digital dictation systems

Knowledge

Essential

Understanding of patient priorities and performance targets related to appointments and waiting times

Desirable

Good knowledge of speciality specific patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)