Kingston and Richmond NHS Foundation Trust

Claims Handler

The closing date is 25 March 2026

Job summary

Band 5 Claims Handler

The post-holder will work in a team handling all the claims received by the Trust. You will liaise with staff at all levels of the organisation, and be the key point of contact with NHS Resolution, to undertake claims investigations.

We are looking for someone with the relevant experience, excellent attention to detail and good communication skills. You will need to be extremely well organised with strong administrative skills and a track record demonstrating an ability to deal with staff at all levels. You will be able to work to tight deadlines and juggle a busy caseload, working largely autonomously.

The post-holder will report directly to the Head of Legal Claims, and will undertake other peripheral legal administrative work as required.

Interviews will be held Tuesday 21st April

***Previous applicants need not apply***

Main duties of the job

To receive all new legal claims (clinical negligence, employers and public liability) and ensure they are acknowledged and recorded in accordance with the Trust's procedure.
To report and administer claims in accordance with NHS Resolution's Existing Liability Scheme, Clinical Negligence Scheme for Trusts, Property Expenses and Liabilities to Third Parties Schemes.
To collect the preliminary information required to determine liability, and to investigate as required for ongoing claims management.
To ensure the Trust complies with set timescales in, but not limited to, the General Data Protection Regulations, Civil Procedure Rules, and the Coroners and Justice Act, and to escalate to the Head of Legal Claims where necessary if this cannot be achieved.
To audit litigation and claims activity bringing themes and relevant information to the attention of the Claims and Inquests Manager.
To co-ordinate and manage the Mental Health Act administration as per Trust protocols and procedures.
To assist the Head of Legal Claims in the robust gathering of evidence of learning from claims.

About us

Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate- We treat everyone with kindness, understanding and empathy

Inclusive- We are respectful, fair and open, valuing everyone's unique contribution

Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving

Date posted

11 March 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,763 to £43,466 a year pa. Inclusive of HCAS (Outer London)

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

396-7829453-DE-DK-Y

Job locations

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Person Specification

Knowledge

Essential

Strong IT skills to include the use of databases, spreadsheets and case management systems
Report writing skills
Working knowledge of current legal/claims processes within the NHS

Desirable

Knowledge Ulysses/Datix risk management databases
Working knowledge of clinical governance within the NHS

Skills/Abilities

Essential

Advanced written and verbal communication skills
Demonstrable attention to detail
Excellent time management skills and well developed ability to prioritise workload and work to tight deadlines
Good interpersonal skills
Problem solving/decision making/negotiating skills

Experience

Essential

Minimum of two years' experience in claims management in the NHS or equivalent
Experience of case management and of developing office administrative systems
Experience of working with staff of all levels and of negotiating in difficult situations
Experience of undertaking complex investigations and writing reports

Desirable

Experience of dealing with complaints

Education/Qualifications

Essential

Degree or equivalent

Desirable

Evidence of legal studies

Person Specification

Knowledge

Essential

Strong IT skills to include the use of databases, spreadsheets and case management systems
Report writing skills
Working knowledge of current legal/claims processes within the NHS

Desirable

Knowledge Ulysses/Datix risk management databases
Working knowledge of clinical governance within the NHS

Skills/Abilities

Essential

Advanced written and verbal communication skills
Demonstrable attention to detail
Excellent time management skills and well developed ability to prioritise workload and work to tight deadlines
Good interpersonal skills
Problem solving/decision making/negotiating skills

Experience

Essential

Minimum of two years' experience in claims management in the NHS or equivalent
Experience of case management and of developing office administrative systems
Experience of working with staff of all levels and of negotiating in difficult situations
Experience of undertaking complex investigations and writing reports

Desirable

Experience of dealing with complaints

Education/Qualifications

Essential

Degree or equivalent

Desirable

Evidence of legal studies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)