Patient Pathway Coordinator
The closing date is 02 March 2026
Job summary
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
To provide a consistent approach across the Trust, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
- Process and log all referrals.
- Schedule new and follow up appointments.
- Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
- Ensure clinic outcomes are recorded accurately on Trust Electronic patient record system (CRS).
- To use the 18weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
- Assist in the validation of the RTT Patient Tracking List (PTL).
- Schedule elective admissions, contacting patients offering them a choice of admission dates and agree with them the date of admission.
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Details
Date posted
02 March 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,651 to £31,312 a year Pro rata, pa., incl. HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
396-7796184-DE-GV-Z
Job locations
Kingston Hospital
Galsworthy Road
Kingston upon Thames
KT2 7BQ
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston upon Thames
KT2 7BQ
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)
.jpg){kind=logo}
.png){kind=logo}
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Kingston and Richmond NHS Foundation Trust's privacy notice (opens in a new tab)