Kingston and Richmond NHS Foundation Trust

Patient Pathway Coordinator

This job is now closed

Job summary

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

To provide a consistent approach across the Trust, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

Process and log all referrals.
Schedule new and follow up appointments.
Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
Ensure clinic outcomes are recorded accurately on Trust Electronic patient record system (CRS).
To use the 18weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
Assist in the validation of the RTT Patient Tracking List (PTL).
Schedule elective admissions, contacting patients offering them a choice of admission dates and agree with them the date of admission.

About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Date posted

02 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year Pro rata, pa., incl. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

396-7796184-DE-GV-Z

Job locations

Kingston Hospital

Galsworthy Road

Kingston upon Thames

KT2 7BQ

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Person Specification

Application Form

Essential

oEducated to A-level, or NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience

Desirable

oExperience of working in the NHS or healthcare setting

Applicatin From

Essential

oEducated to A-level, or NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
oExceptional customer service background
oAccurate data entry, typing and checking skills
oAbility to produce letters / reports using Word and Excel
oUnderstanding of patient priorities and performance targets related to appointments and waiting times

Desirable

oIn depth understanding of medical technology appropriate to specialism
oExperience of working in the NHS or healthcare setting

Interview

Essential

oExperience of handling complaints

Person Specification

Application Form

Essential

oEducated to A-level, or NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience

Desirable

oExperience of working in the NHS or healthcare setting

Applicatin From

Essential

oEducated to A-level, or NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
oExceptional customer service background
oAccurate data entry, typing and checking skills
oAbility to produce letters / reports using Word and Excel
oUnderstanding of patient priorities and performance targets related to appointments and waiting times

Desirable

oIn depth understanding of medical technology appropriate to specialism
oExperience of working in the NHS or healthcare setting

Interview

Essential

oExperience of handling complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston upon Thames

KT2 7BQ

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston upon Thames

KT2 7BQ

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)