Kingston and Richmond NHS Foundation Trust

Gastroenterology Team Leader

The closing date is 02 February 2026

Job summary

The post holder will be a senior point of contact for the administrative function within the clinical services and will have delegated responsibilities from the administration manager. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathways, ensuring that information systems are kept updated and accurate, liaising as appropriate with patients and other staff in the hospital, ensuring the administrative processes are safely managed and efficient.

Main duties of the job

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

The post holder will be responsible for the collection and monitoring of data pertaining to the service and contributing to service development and projects as required.

Facilitate and co-ordinate the care pathway of patients under the care of the IBD Team and including those on medical therapies

About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Date posted

19 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year pro rata pa incl. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

396-NN-7535435-A&C-GV-Y

Job locations

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Person Specification

Experience

Essential

oExperience of using full range of IT systems and patient data systems
oExperience of using Microsoft Office, including Word and Excel
oExperience of scheduling outpatient appointments and/or admissions
oExperience of working in a multi-disciplinary team
oExperience of working in a healthcare setting

Desirable

oExperience of working in the NHS
oExperience of supervising staff
oConflict resolution skills
Basic knowledge of medical terminology

Qualifications

Essential

oEducated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Skills

Essential

Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Ability to plan, prioritise and delegate workload
Ability to initiate & coordinate change to own working practices

Knowledge

Essential

Good knowledge of speciality specific patient pathways
Understanding of patient priorities and performance targets related to appointments and waiting times
Ability to follow and work to policies and protocols
Reliable and adaptable

Desirable

Understanding of Primary Care, GP and community services

Person Specification

Experience

Essential

oExperience of using full range of IT systems and patient data systems
oExperience of using Microsoft Office, including Word and Excel
oExperience of scheduling outpatient appointments and/or admissions
oExperience of working in a multi-disciplinary team
oExperience of working in a healthcare setting

Desirable

oExperience of working in the NHS
oExperience of supervising staff
oConflict resolution skills
Basic knowledge of medical terminology

Qualifications

Essential

oEducated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Skills

Essential

Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Ability to plan, prioritise and delegate workload
Ability to initiate & coordinate change to own working practices

Knowledge

Essential

Good knowledge of speciality specific patient pathways
Understanding of patient priorities and performance targets related to appointments and waiting times
Ability to follow and work to policies and protocols
Reliable and adaptable

Desirable

Understanding of Primary Care, GP and community services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)