UTC Receptionist
The closing date is 23 January 2026
Job summary
Are you motivated, confident and a team player looking to join a friendly reception team?
The Richmond Urgent Treatment Centre and Radiology Department, situated in Teddington Memorial Hospital are looking to recruit to our friendly reception team. We are looking for a passionate, energetic team player with experience in customer service.
The Urgent Treatment Centre and Radiology departments are very busy with on average of 150 patients per day passing through the reception team.
As the first point of contact, you will greet patients and visitors, answer queries face to face or over the phone and book appointments.
The ability to keep calm under pressure, multi task and present a professional face to the public is essential.
The Urgent Treatment Centre is open 8am -8pm 365 days a year including Bank holidays.
Main duties of the job
The post holder will provide a comprehensive support service carrying out general reception and clerical duties including data inputting on to several designated IT systems within the urgent treatment centre and radiology to ensure the smooth running of the unit, including -
- Receiving all visitors to both departments with courtesy and efficiency, directing them as appropriate.
- Booking in patients, taking enquires and making onward bookings e.g. x-rays, GP appointments.
- Providing comprehensive administrative support to all professionals based in the clinic/department in line with administrative procedures.
- Accurately documenting and entering information on a number of IT systems including SystmOne, soliton and Cerna system.
- Assisting in ensuring that Health & Safety policies and procedures are followed and carrying out Fire Warden duties in the clinic/department as per fire procedures.
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nurseryat Kingston Hospital,wellbeingpractitioners,regular wellbeing classes,dedicatedstaffphysiotherapist, comprehensiveoccupationalhealth services, 24/7employeeassistanceprogramme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Details
Date posted
07 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,651 to £31,312 a year per annum inc outer HCAS (pro-rata)
Contract
Permanent
Working pattern
Part-time
Reference number
396-NN-7637617-GO-LP
Job locations
Urgent Treatment Centre, Teddington Memorial Hospital
Hampton Road
Teddington
TW11 0JL
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Urgent Treatment Centre, Teddington Memorial Hospital
Hampton Road
Teddington
TW11 0JL
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)
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Employer contact details
For questions about the job, contact:
Supporting documents
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