Job summary
KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people's homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an 'Outstanding' rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognized for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Main duties of the job
1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
2. Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader.
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
4. Assist in the coordination of appointments and procedures at other hospitals and organisations,where required
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Job description
Job responsibilities
Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required.
Ensure clinic outcomes are recorded accurately on CRS, including those for offsite clinics.
Under supervision, complete clinic cancellation forms and process according to SOP.
Reschedule outpatient clinics as requested by Admin Manager/Team leader, in line with waiting time target.
Use the Trusts medical transcription system and ensure that letters are processed in accordance with SOPs.
Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team.
Support in recognising when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.
Job description
Job responsibilities
Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required.
Ensure clinic outcomes are recorded accurately on CRS, including those for offsite clinics.
Under supervision, complete clinic cancellation forms and process according to SOP.
Reschedule outpatient clinics as requested by Admin Manager/Team leader, in line with waiting time target.
Use the Trusts medical transcription system and ensure that letters are processed in accordance with SOPs.
Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team.
Support in recognising when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths, grades A-C
- GCSE or equivalent in English, grades A-C
Desirable
- Computer Literacy Course e.g. ECDL
Experience
Essential
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a multi-disciplinary team
Desirable
- Experience of working in the NHS or healthcare setting
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a healthcare setting
Skills
Essential
- Accurate data entry, typing and checking skills
- Excellent interpersonal skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to plan, prioritise and delegate workload
- Manage and interpret data correctly to inform decision making
- Pays attention to detail
- Ability to initiate & coordinate change to own working practices
- Excellent IT skills
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
Knowledge
Essential
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
Desirable
- Understanding of Referral to treatment pathway
- Understanding of Primary Care, GP and community services
- Basic knowledge of medical terminology
- In depth understanding of medical technology appropriate to specialism
- Good knowledge of speciality specific patient pathways
- Thorough knowledge of healthcare administrative systems and processes
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths, grades A-C
- GCSE or equivalent in English, grades A-C
Desirable
- Computer Literacy Course e.g. ECDL
Experience
Essential
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a multi-disciplinary team
Desirable
- Experience of working in the NHS or healthcare setting
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a healthcare setting
Skills
Essential
- Accurate data entry, typing and checking skills
- Excellent interpersonal skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to plan, prioritise and delegate workload
- Manage and interpret data correctly to inform decision making
- Pays attention to detail
- Ability to initiate & coordinate change to own working practices
- Excellent IT skills
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
Knowledge
Essential
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
Desirable
- Understanding of Referral to treatment pathway
- Understanding of Primary Care, GP and community services
- Basic knowledge of medical terminology
- In depth understanding of medical technology appropriate to specialism
- Good knowledge of speciality specific patient pathways
- Thorough knowledge of healthcare administrative systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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