MSK Services Administration Team Leader
The closing date is 05 January 2026
Job summary
Are you motivated, confident and a team player looking to join a friendly administrative team?
The Richmond Musculoskeletal Service are looking for a passionate, energetic team player with experience in customer service and team leadership.
The Richmond musculoskeletal service is very busy, receiving large volumes of referrals, telephone calls and patient appointments each day. The ability to keep calm under pressure, multi task and present a professional face to both colleagues and the public is essential.
The Administration Team Leader is responsible for the day-to-day co-ordination and supervision of the administrative team to ensure work is prioritised and delivered to time scale.
You would be working closely with the clinical team/service manager to ensure efficient delivery of the various aspects of the MSK service to our diverse patient population by championing the Trusts values;compassionate, inclusive, collaborative and inspiring.
Main duties of the job
The post holders role will include such key responsibilities as:
- Proactively scheduling the administrative team's rota's to maximise team efficiency.
- Monitoring key performance indicators relevant to the service and report to the service manager as required.
- Consistently reviewing service processes/pathways looking for areas of improvement.
- Providing both leadership and regular supervision to the admin team ensuring training compliance.
- Assisting the service manager in handling complaints.
- Assisting the administrative team with their roles/responsibilities with regular activity involving processing referrals into and out of the service, ensuring correct data entered on patient records, booking appointments and answering patient queries.
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Details
Date posted
19 December 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£32,199 to £34,876 a year per annum inc HCAS (pro-rata)
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
396-NN-7577040-GO-LP-TA
Job locations
Teddington Memorial Hospital
11 Hamton Road
Teddington
TW11 0JL
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Teddington Memorial Hospital
11 Hamton Road
Teddington
TW11 0JL
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)
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Employer contact details
For questions about the job, contact:
Richmond Musculoskeletal Clinical Services Manager
Michael Primett
02087144019
Supporting documents
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