Job summary
The primary function of this role is to provide administrative support in facilitating and supporting the delivery of the Kingston Tier 3 Diabetes service.
The Team Administrator is the pivotal role responsible for administrative duties for the Diabetes Team and working closely with the Diabetes lead administrator and the Diabetes service lead supporting the delivery of the service.
The post holder will provide comprehensive administrative support to the Kingston Tier 3 Diabetes Service carrying out general clerical duties, including making patient bookings, meeting and greeting patients at two health Centres in Kingston and managing data and resources, to ensure the smooth running of the Kingston Tier 3 diabetes service.
The post holder would be expected to work on site at Teddington Memorial Hospital and at Merritt Health Centre on site. Some remote working can be considered.
Main duties of the job
The Team Administrator will have responsibility for management of all patient booking systems via an electronic patient database system and the smooth running of the team within this specified clinical area. The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity:
1. Undertake clerical duties associated with the management of medical record as per trust policy using the knowledge of new GDPR law and patient confidentiality and consent
2. Answer incoming patient telephone calls with courtesy and within target to provide an efficient appointment booking service.
3. Provide an informative telephone advice service to referrers, patients, and others, undertaking information gathering and problem solving to resolve any issues
4. Meet and greet patients into the clinics at Merritt Health Centre.
5. To work alongside and support the admin team lead and service manager to help implement new systems and procedures within the department.
6. Register referrals on day of receipt and liaise with clinical team to support triage target completion within 24 hours.
About us
We have four core values that all colleagues are expected to demonstrate in the way they work. Shaped by staff, patients and partners, our values are the guiding principles that together define who we are, what we do and what's most important to us.
Compassionate: We treat everyone with kindness, understanding and empathy
Inclusive: We are respectful, fair and open, embracing everyone's unique contribution
Collaborative: We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring: We strive for the best for patients, staff and partners and are always learning and improving
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Job description
Job responsibilities
1. Undertake clerical duties associated with the management of medical record as per trust policy using the knowledge of new GDPR law and patient confidentiality and consent
2. Answer incoming patient telephone calls with courtesy and within target to provide an efficient appointment booking service.
3. Provide an informative telephone advice service to referrers, patients, and others, undertaking information gathering and problem solving to resolve any issues
4. Meet and greet patients into the clinics at Merritt Health Centre.
5. To work alongside and support the admin team lead and service manager to help implement new systems and procedures within the department.
Job description
Job responsibilities
1. Undertake clerical duties associated with the management of medical record as per trust policy using the knowledge of new GDPR law and patient confidentiality and consent
2. Answer incoming patient telephone calls with courtesy and within target to provide an efficient appointment booking service.
3. Provide an informative telephone advice service to referrers, patients, and others, undertaking information gathering and problem solving to resolve any issues
4. Meet and greet patients into the clinics at Merritt Health Centre.
5. To work alongside and support the admin team lead and service manager to help implement new systems and procedures within the department.
Person Specification
Education / Qualifications
Essential
- Good general education, educated to NVQ 2 level or equivalent
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised clinical data systems such as SystmOne / EMIS
- Previous experience of effective team working
Desirable
- Previous NHS or public sector environment experience
Skills / Abilities
Essential
- Able to demonstrate a commitment to the HRCH values (Care, Respect, Communication)
- IT skills, particularly Windows applications (Word, Excel, and Outlook)
- Good written and verbal communication skills
- Excellent Interpersonal skills
- Excellent time management skills
- Excellent organisational skills
- Ability to work in a multi-disciplinary setting
- Ability to work as part of a team and encourage collaboration within a team
- Ability and willingness to extend knowledge and learn new skills
- Good numeracy skills
Desirable
- Competence in typing - accurate
Knowledge
Essential
- Working knowledge of Microsoft Office including Word, Excel, and Outlook
Desirable
- Awareness of a range of Health Service Provisions
- Understanding of Data Protection issues
Person Specification
Education / Qualifications
Essential
- Good general education, educated to NVQ 2 level or equivalent
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised clinical data systems such as SystmOne / EMIS
- Previous experience of effective team working
Desirable
- Previous NHS or public sector environment experience
Skills / Abilities
Essential
- Able to demonstrate a commitment to the HRCH values (Care, Respect, Communication)
- IT skills, particularly Windows applications (Word, Excel, and Outlook)
- Good written and verbal communication skills
- Excellent Interpersonal skills
- Excellent time management skills
- Excellent organisational skills
- Ability to work in a multi-disciplinary setting
- Ability to work as part of a team and encourage collaboration within a team
- Ability and willingness to extend knowledge and learn new skills
- Good numeracy skills
Desirable
- Competence in typing - accurate
Knowledge
Essential
- Working knowledge of Microsoft Office including Word, Excel, and Outlook
Desirable
- Awareness of a range of Health Service Provisions
- Understanding of Data Protection issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
