Clerical Officer

Job summary

We are currently looking for suitably qualified and interested clericaladministrators / receptionists to help provide a patient focused service within the Radiology Department The post holder will liaise with patients and their carers / relatives, clinicians, and administrative and clerical teams to ensure that the service is a responsive one ensuring effective and timely communication with staff, patients and members of other organisations.

Reception, call centre operating and appointment making are the key elements of the position.

Main duties of the job

• Prioritise and manage workload without direct supervision to ensure service delivery is maintained and met to specialist delivery directives as well as using the relevant information technology to facilitate the performance of tasks.
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers providing information, directing, and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
• Manage accurate patient data onto electronic systems to ensure the effective management by recording open communication for all departmental staff
• Work with the management to achieve continuous Administrative and Clerical service development and improvement.

About us

The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.

To support this, our four values are that we are all:

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive - We are respectful, fair and open, embracing everyone's unique contribution

Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring - We strive for the best for patients, staff and partners and are always learning and improving

Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by Living Our Values Every Day.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

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