Kingston and Richmond NHS Foundation Trust

Maternity Inpatient Receptionist

The closing date is 17 September 2025

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Job summary

Act as an integral member of the maternity department providing a range of clerical and reception duties ensuring an efficient and effective service within Maternity Services and preserving the inpatient reception.

Main duties of the job

You will be responsible for liaising directly with patients and their relatives. Good IT skills and an excellent telephone manner are vital to this role.

You will be required to communicate in a professional manner with a range of professionals within the maternity team, such as Midwives, Obstetricians and Anaesthetists among others.

About us

Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.

KRFT has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive - We are respectful, fair and open, valuing everyone's unique contribution

Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£29,179 a year per annum pro. rata. Including HCAS (Outer)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

396-NN-7396997-A&C-GV-Y

Job locations

Kingston Hospital NHS Foundation Trust

Galsworthy Road

Kingston upon Thames

KT2 7QB


Job description

Job responsibilities

Please ensure that you have read the job description and person specification document and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Job description

Job responsibilities

Please ensure that you have read the job description and person specification document and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Person Specification

Education/Qualifaction

Essential

  • Educated to GCSE standard or equivalent
  • Secretarial/typing/ administration course or equivalent experience

Desirable

  • ECDL
  • NVQ II in Customer Care

Experience

Essential

  • Minimum of six months experience in a receptionist or administrative role
  • Experience of using Microsoft Office Packages e.g. Word & Excel
  • Previous experience of dealing with general public

Desirable

  • Previous NHS experience
  • Working knowledge of CRS

Skills

Essential

  • Excellent written and verbal communications skills
  • Ability to deal with patients and relatives in a sensitive manner
  • Good interpersonal skills

Knowledge

Essential

  • Knowledge and understanding of data protection / confidentiality
Person Specification

Education/Qualifaction

Essential

  • Educated to GCSE standard or equivalent
  • Secretarial/typing/ administration course or equivalent experience

Desirable

  • ECDL
  • NVQ II in Customer Care

Experience

Essential

  • Minimum of six months experience in a receptionist or administrative role
  • Experience of using Microsoft Office Packages e.g. Word & Excel
  • Previous experience of dealing with general public

Desirable

  • Previous NHS experience
  • Working knowledge of CRS

Skills

Essential

  • Excellent written and verbal communications skills
  • Ability to deal with patients and relatives in a sensitive manner
  • Good interpersonal skills

Knowledge

Essential

  • Knowledge and understanding of data protection / confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galsworthy Road

Kingston upon Thames

KT2 7QB


Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galsworthy Road

Kingston upon Thames

KT2 7QB


Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Maternity Service Support Manager

Suzanne Draper

suzannedraper@nhs.net

02089343248

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£29,179 a year per annum pro. rata. Including HCAS (Outer)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

396-NN-7396997-A&C-GV-Y

Job locations

Kingston Hospital NHS Foundation Trust

Galsworthy Road

Kingston upon Thames

KT2 7QB


Supporting documents

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