Patient Pathway Assistant

Job summary

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge,ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

Main duties of the job

Process and log all referrals in line with Trust Access Policy and specialty SOP.Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.Assist in the coordination of appointments and procedures at other hospitals and organisations, where required.Ensure clinic outcomes are recorded accurately on Trust Electronic patient record system (CRS), including those for off site clinics.Under supervision, complete clinic cancellation forms and process according to SOP.Reschedule outpatient clinics as requested by line manager, in line with waiting time targetsUse the Trust's medical transcription system and ensure that letters are processed in accordance with SOPLiaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the teamSupport in recognising when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.

About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Royal Eye Unit

Galsworthy Road

Kingston

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Royal Eye Unit

Galsworthy Road

Kingston

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

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