Kingston and Richmond NHS Foundation Trust

Patient Experience and Involvement Officer

The closing date is 03 June 2025

Job summary

The postholder(s) will gain experience of the wide range of work carried out by the Patient Experience and Involvement (PE&I) Team and will contribute to delivering our 4 year strategy.

Alongside the team, you will be responsible for:

Developing and delivering patient information including content for the patient leaflet library on the Trust website, making sure that all patient-facing information complies Trust policies and standards and is fully accessible.

Develop a Patient Entertainment and Distraction (PDE) service for inpatients and long-stay outpatients. This includes organising and overseeing a new team of PDE volunteers.

Manage our patient insights volunteers to gather patient experience feedback.

Other support for the team as needed.

Main duties of the job

Working with the team, you will:

Patient information

Coordinate the patient information quality assurance process. Work with clinical teams to catalogue, review and write and format information.

Administer current patient information reader panels and the quality assurance of patient information.

Develop expertise in publishing patient information using the Trust website (concrete)in accordance with the Trust's patient information policy and quality standards.

Patient entertainment and distraction (PDE)

Organise and coordinate PDE resources for inpatients throughout the Trust, developing a widely available menu for staff and patients.

Manage a team of volunteers who will help to deliver the PDE service.

Oversee other aspects of PDE such as patient experience of Wi Fi and access to chargers for patients' own devices.

Order and configure tablets, radios, TVs and other equipment provided by charity grants for PDE purposes.

Insights coordination

Coordinate and support patient insights volunteers within the PE&I team.

Support staff to access patient insights and involvement systems and processes, offering support as needed, for example, booking staff onto training or configuring FFT iPads.

Other duties as needed by the Team.

About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Date posted

21 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,521 to £41,956 a year £34,521 - £41,995 Per annum incl. HCAS (outer)

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working, Compressed hours, Term time hours, Annualised hours

Reference number

396-NN-7187067-A&C-Y

Job locations

Kingston Hospital

Galsworthy Road

Kingston Upon THames

KT2 7QB

Job description

Job responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

Job description

Job responsibilities

Person Specification

Skills

Essential

Experience of writing patient information or other information for lay audiences.

Desirable

Ability to write well in simple English and well-developed writing and presentation skills.

Experience

Essential

Demonstrably involves patients and the public in their work.

Desirable

Experience of working with people or groups involving service users and patients, particularly people from vulnerable or less heard groups.

Person Specification

Skills

Essential

Experience of writing patient information or other information for lay audiences.

Desirable

Ability to write well in simple English and well-developed writing and presentation skills.

Experience

Essential

Demonstrably involves patients and the public in their work.

Desirable

Experience of working with people or groups involving service users and patients, particularly people from vulnerable or less heard groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon THames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon THames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)