Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist
The closing date is 28 May 2025
Job summary
An exciting opportunity has arisen for an Senior Administrator / COPD Receptionist to join our busy team in Paediatrics.
We are looking for a candidate who can provide administrative support to clinical and non-clinical staff.
You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
A strong working knowledge of Microsoft Office and IT skills as well as RTT 18 Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment.
Main duties of the job
Assist in the coordination of appointments.
Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
Reschedule outpatient clinics as requested by line manager, in line with waiting time targets.
Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary.
Receiving and dealing with telephone enquiries as appropriate.
About us
Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.
Compassionate - We treat everyone with kindness, understanding and empathy
Inclusive - We are respectful, fair and open, valuing everyone's unique contribution
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving
Details
Date posted
14 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,176 to £30,225 a year pa pro rata incl. HCAS (Outer)
Contract
Permanent
Working pattern
Full-time
Reference number
396-NN-6917265-A&C-Z
Job locations
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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