Patient Pathway Support

Job summary

Band 2 Patient Pathway Support Officer 22.5 hours per week

An exciting opportunity has arisen for a 22.5 hours per week ( worked over 3 days) Band 2 Patient Pathway Support Officer to work as part of our Audiology, ENT & Oral Services administration team.

You will work as part of a multidisciplinary team registering patients and booking appointments, covering reception desks, dealing with patient queries and supporting the service line management team to meet patient access and waiting time targets.

Main duties of the job

• Receiving and dealing with telephone enquiries as appropriate.
• Input and look up data on Trust IT systems in accordance with Trust policy.
• To ensure post is opened daily and dealt with accordingly.
• To assist colleagues as directed by the Line Manager in times of pressure of work.
• Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
• Photocopying, Scanning and filing letters and documents as required.
• Liaise with staff and service users
• To provide a point of contact for service users and other enquiries into the service either internal or external.
• Be sympathetic and sensitive to the requirements of staff and service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
• Attend admin team / departmental meetings on a regular basis.
• Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.

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About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nurseryat Kingston Hospital,wellbeingpractitioners,regular wellbeing classes,dedicatedstaffphysiotherapist, comprehensiveoccupationalhealth services, 24/7employeeassistanceprogramme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

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