Kingston and Richmond NHS Foundation Trust

Administration Manager

This job is now closed

Job summary

The post holder will be responsible for overseeing the full range of administration duties relating to the Patient Pathway coordinators, including line management of direct reports and ensuring all HR policiesand procedures are applied equally to all staff within department. The post holder will support the Assistant Operational Manager in the delivery of safe and effective clinical services within the serviceline, ensuring the delivery of waiting list and waiting target times are met and objectives are delivered as appropriate.

Main duties of the job

You will be responsible for the management of the administration function across the services.

You will also be expected to assist and lead in formulation and implementation of service policies, service operating procedures and strategies through efficient use of resources. As part of this role you will evaluate and develop processes and systems to ensure a caring, quality service is provided both to service users and staff.

The successful applicant will need to be organised, methodical, have strong leadership, managerial and coaching skills along with a willingness to develop their role, the administration teams and the needs of the services.

A key component of this role, will be the validation of the benign Patient Tracking Lists (PTLs), so previous validation experience will be essential.

About us

Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive - We are respectful, fair and open, valuing everyone's unique contribution

Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving

Date posted

05 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,521 to £41,956 a year p.a. pro rata inclusive of HCAS (Outer)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

396-NN-6922920-A&C-Z

Job locations

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB

Job description

Job responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

Experience of using full range of IT systems and patient data systems, including validation of PTL
Experience of using Microsoft Office, including Word and Excel

Desirable

Experience of using digital dictation systems

Skills

Essential

Accurate data entry, typing and checking skills
Ability to produce letters / reports using Word and Excel

Desirable

Conflict resolution skills
Appropriate assertiveness skills

Knowledge

Essential

Understanding of patient priorities and performance targets related to appointments and waiting times
Knowledge of healthcare administrative systems and processes

Desirable

In depth understanding of medical technology appropriate to specialism
Good knowledge of speciality specific patient pathways

Other

Essential

Ability to work for long periods on computer
Ability to maintain a professional approach at all times
A minimum of 1 year experience at Kingston Hospital in a band 4 (or higher) administrative post

Person Specification

Qualifications

Essential

Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

Experience of using full range of IT systems and patient data systems, including validation of PTL
Experience of using Microsoft Office, including Word and Excel

Desirable

Experience of using digital dictation systems

Skills

Essential

Accurate data entry, typing and checking skills
Ability to produce letters / reports using Word and Excel

Desirable

Conflict resolution skills
Appropriate assertiveness skills

Knowledge

Essential

Understanding of patient priorities and performance targets related to appointments and waiting times
Knowledge of healthcare administrative systems and processes

Desirable

In depth understanding of medical technology appropriate to specialism
Good knowledge of speciality specific patient pathways

Other

Essential

Ability to work for long periods on computer
Ability to maintain a professional approach at all times
A minimum of 1 year experience at Kingston Hospital in a band 4 (or higher) administrative post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)