Kingston and Richmond NHS Foundation Trust

Junior Patient Transport Assessment Officer

This job is now closed

Job summary

The role of Junior Patient Transport Assessment Officer is to support and facilitate the effective use of Non-Emergency Patient Transport by the Trust. This is critical to both the effective flow of patients to and from the hospital as well as ensuring support is provided to eligible patients. The post-holder will work as part of a team to assess patients and support other staff to use this service properly.

Main duties of the job

The post-holder will be responsible for undertaking patient transport eligibility assessments in order to facilitate the efficient and effective running of our Non-Emergency Patient Transport service.

The role will primarily involve telephone assessments from both hospital and community patients, escalating as required and working with the senior members of the team to develop and enhance the service we provide to patients.

About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Date posted

18 December 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,521 to £41,956 a year pa pr incl HCAS (outer)

Contract

Permanent

Working pattern

Full-time

Reference number

396-NN-682616-A&C-Z

Job locations

Kingston Hospital

Galsworthy Road

Kingston

KT2 7QB

Job description

Job responsibilities

****Please see attached Job Description for a more complete description of duties and main responsibilities****

Job description

Job responsibilities

****Please see attached Job Description for a more complete description of duties and main responsibilities****

Person Specification

Education/Qualification

Essential

Educated to degree standard or having five years of full-time employment experience.

Desirable

Nursing qualification (or equivalent) to allow for clinical assessment of patients
Qualification in conflict management/resolution and/or customer service.

Experience

Essential

Working in a customer/patient facing role for at least three years.
Dealing with difficult/challenging individuals in a professional manner.

Desirable

Working within a frontline NHS environment
Involvement in the discharge process at an NHS hospital

Skills/Abilities

Essential

Excellent telephone skills (including good, clear communication skills)
Computer literate with good Word/Excel skills
Ability to work under pressure and achieve targets in a challenging operational environment.
Ability to analyse data and draw conclusions
Ability to have, manage and resolve difficult conversations effectively.

Desirable

Ability effectively work with internal and external partners and represent the Trust effectively.

Knowledge

Essential

Excellent understanding of the role of Non-Emergency Patient Transport within an NHS hospital

Desirable

Understanding of the discharge process within an acute NHS hospital
Understanding of the eligibility criteria for Non-Emergency Patient Transport

Person Specification

Education/Qualification

Essential

Educated to degree standard or having five years of full-time employment experience.

Desirable

Nursing qualification (or equivalent) to allow for clinical assessment of patients
Qualification in conflict management/resolution and/or customer service.

Experience

Essential

Working in a customer/patient facing role for at least three years.
Dealing with difficult/challenging individuals in a professional manner.

Desirable

Working within a frontline NHS environment
Involvement in the discharge process at an NHS hospital

Skills/Abilities

Essential

Excellent telephone skills (including good, clear communication skills)
Computer literate with good Word/Excel skills
Ability to work under pressure and achieve targets in a challenging operational environment.
Ability to analyse data and draw conclusions
Ability to have, manage and resolve difficult conversations effectively.

Desirable

Ability effectively work with internal and external partners and represent the Trust effectively.

Knowledge

Essential

Excellent understanding of the role of Non-Emergency Patient Transport within an NHS hospital

Desirable

Understanding of the discharge process within an acute NHS hospital
Understanding of the eligibility criteria for Non-Emergency Patient Transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)