A & E Receptionist

Kingston and Richmond NHS Foundation Trust

This job is now closed

Job summary

We are looking for an enthusiastic and organised Receptionist to join our dynamic and developing team. As a receptionist you will be a member of the Emergency Department Team and have an important role in supporting the operational management of the department.

You should have good and open communication and professionalism across the Trust. The Emergency Department is an extremely busy area and the ability to work under pressure is essential.

Main duties of the job

You will be responsible for the booking in of patients, making outpatient appointments on our CRS system, filing documents.

Other elements of the role include telephone Enquiries, GP Enquiries, boxing up notes.

About us

Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.

KRFT has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive - We are respectful, fair and open, valuing everyone's unique contribution

Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving

Date posted

10 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£29,029 a year p.a. pro rata Including HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

396-NN-6814557-A&C-Z

Job locations

Kingston Hospital

Galsworthy Road

Kingston uppon thames

KT2 7QB

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Job description

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Person Specification

Qualifications

Essential

Administration/reception experience
Educated to GCSE standard or equivalent in English & Maths
Willing to undertake training as required.

Desirable

Experience

Essential

Experience as a receptionist or of dealing with the general public
Experience working in a fast paced environment

Desirable

Experience working in a Hospital environment

Skills

Essential

IT Skills - Microsoft Office and Outlook in particular
Excellent telephone manner
Excellent customer care skills
Excellent verbal and written communication skills
Excellent attention to detail and accuracy

Knowledge

Essential

Good general knowledge
Knowledge of Data Protection
Understanding of the importance of patient confidentiality

Desirable

Knowledge of patient administration system

Person Specification

Qualifications

Essential

Administration/reception experience
Educated to GCSE standard or equivalent in English & Maths
Willing to undertake training as required.

Desirable

Experience

Essential

Experience as a receptionist or of dealing with the general public
Experience working in a fast paced environment

Desirable

Experience working in a Hospital environment

Skills

Essential

IT Skills - Microsoft Office and Outlook in particular
Excellent telephone manner
Excellent customer care skills
Excellent verbal and written communication skills
Excellent attention to detail and accuracy

Knowledge

Essential

Good general knowledge
Knowledge of Data Protection
Understanding of the importance of patient confidentiality

Desirable

Knowledge of patient administration system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.