Outreach Service Receptionist & Booking Clerk

Kingston Hospital NHS Foundation Trust

This job is now closed

Job summary

The role will be to provide a high-quality reception service for patients attending Kingston Hospital Outreach clinics at Raynes Park Health Centre.

You will be expected to accurately records patient attendance details and manage the scheduling of follow up appointments across a range of specialities in line with Kingston Hospital's Access Policy

Main duties of the job

To provide a friendly and welcome reception service to patients attending Kingston Hospital outreach appointments at Raynes Park Health Centre providing clear advice, guidance information and assistance as appropriate.

Deal with telephone enquiries from patients and relatives in a polite and professional manner, ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.

About us

Kingston Hospital NHS Foundation Trust is a district general hospital based approximately 12 miles from central London. the hospital is situated in a beautiful and historic part of the country and lies very close to Richmond Park, Hampton Court Palace and Kempton Park. The hospital supports around 350,000 people in the surrounding area from the boroughs of Kingston, Richmond, Roehampton, Putney, Merton and East Elmbridge.

We have approximately 520 beds and directly employ around 2,700 staff, with another 300 staff employed by contractors but working on behalf of the Trust. We are located on a single site in Kingston upon Thames, but run a number of outpatient clinics in sites across our catchment area including Raynes Park Health Centre, Surbiton Centre for Health, Queen Mary's Roehampton and Teddington Memorial Hospital.

We provide a full range of diagnostic and treatment services and have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.

Date posted

30 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£26,696 a year p.a. pro rata Including Outer London HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

396-NN-6020245-A&C-Z

Job locations

Raynes Park Health Centre

1 Lambton Road

Raynes Park

SW20 0LW

Job description

Job responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

GCSE level or equivalent passes including English and maths.

Desirable

NVQ 2 in office administration

Experience

Essential

Minimum of 6 months recent experience, including NHS reception /call centre work
Experience using Patient Information Systems
Experience of using computer systems, including data inputting and Microsoft Office

Skills & Abilities

Essential

Excellent interpersonal and communication skills; listening, questioning in an appropriate manner and offering explanations and instructions to service users
Ability to communicate effectively with a wide range of people, including patients, senior staff and consultants
Good written communication skills.

Person Specification

Qualifications

Essential

GCSE level or equivalent passes including English and maths.

Desirable

NVQ 2 in office administration

Experience

Essential

Minimum of 6 months recent experience, including NHS reception /call centre work
Experience using Patient Information Systems
Experience of using computer systems, including data inputting and Microsoft Office

Skills & Abilities

Essential

Excellent interpersonal and communication skills; listening, questioning in an appropriate manner and offering explanations and instructions to service users
Ability to communicate effectively with a wide range of people, including patients, senior staff and consultants
Good written communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.