Quality Improvement Lead

Kingston Hospital NHS Foundation Trust

This job is now closed

Job summary

The Quality Improvement Lead will play a key role in three main areas of support that the Improvement Team provides to the Kingston Hospital and HRCH:

Coaching individuals and teams to embed continuous improvement in their daily work
Providing expert support for priority improvement programmes that may span multiple service areas or organisations
Supporting the further development and implementation of our quality improvement strategy.

We are looking for someone with the technical skills, relational abilities and positive attitude to help us achieve our vision for improvement.

Main duties of the job

Main duties of the job will include:

Contribute to the ongoing development and delivery of our QI training and coaching programme
Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross-Trust quality priorities
Provide leadership, facilitation and specialist support to front line teams and leaders to help implement continuous improvement and quality management systems
Work collaboratively across the Transformation, Strategy and Improvement directorate, ensuring quality improvement is a golden thread through everything we do

About us

This is a rare opportunity to join our dynamic, experienced and successful QI team. As an integrated part of our Strategy, Transformation and Improvement directorate, you'll have the chance to work across a wide range of fascinating and high priority programmes covering both acute and community healthcare. From coaching front-line teams in continuous improvement methods to supporting large-scale and transformational improvement collaboratives, this role will be both challenging and uniquely rewarding.

Date posted

05 January 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£56,388 to £62,785 a year pa pr incl HCAS (outer)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

396-NN-5922337-A&C-Z

Job locations

Kingston Hospital NHS FT

Galsworthy Road

Kingston upon Thames

KT2 7QB

Job description

Job responsibilities

Training and Coaching

Contribute to the ongoing development of our QI capability development programme designing training presentations, workshop activities and coaching programmes

Lead group training in QI methods for staff at all levels of the organisations, providing facilitation for both face-to-face and virtual workshops

Build improvement capability through individual and team mentoring, coaching and development sessions.

Expert support to improvement programmes

Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross Trust quality priorities.

Provide leadership, facilitation and specialist support to teams undertaking improvement projects, using recognised QI methodology to maximise motivation, engagement, impact and learning.

Devise and implement methods for collecting, analysing and translating complex data into reports and presentations that meet the specification of the end user/client.

Use data to present evidence and make informed recommendations for improvement to a range of audiences including clinical staff, managers, directors, partner organisations and service users. Use data-driven presentations to provide insight and evaluate improvement initiatives.

Embedding improvement into management systems

Provide leadership, facilitation and specialist support to front line teams and leaders to help implement continuous improvement and quality management systems.

Coach leaders and teams to engage front line staff in identifying and delivering improvements

Develop and maintain key relationships with clinical and operational leads in designated services, acting as a trusted advisor in relation to continuous improvement systems

****Please refer to the job description for more information****

Job description

Job responsibilities

Training and Coaching

Contribute to the ongoing development of our QI capability development programme designing training presentations, workshop activities and coaching programmes

Lead group training in QI methods for staff at all levels of the organisations, providing facilitation for both face-to-face and virtual workshops

Build improvement capability through individual and team mentoring, coaching and development sessions.

Expert support to improvement programmes

Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross Trust quality priorities.

Provide leadership, facilitation and specialist support to teams undertaking improvement projects, using recognised QI methodology to maximise motivation, engagement, impact and learning.

Devise and implement methods for collecting, analysing and translating complex data into reports and presentations that meet the specification of the end user/client.

Use data to present evidence and make informed recommendations for improvement to a range of audiences including clinical staff, managers, directors, partner organisations and service users. Use data-driven presentations to provide insight and evaluate improvement initiatives.

Embedding improvement into management systems

Provide leadership, facilitation and specialist support to front line teams and leaders to help implement continuous improvement and quality management systems.

Coach leaders and teams to engage front line staff in identifying and delivering improvements

Develop and maintain key relationships with clinical and operational leads in designated services, acting as a trusted advisor in relation to continuous improvement systems

****Please refer to the job description for more information****

Person Specification

Qualifications

Essential

Educated to Master's Level or ability to demonstrate equivalent level of experience
Evidence of significant continuing professional development in quality improvement

Desirable

Formal quality improvement qualification (e.g. Lean green belt certification, IHI Improvement Coach)
Formal coaching qualification

Skills

Essential

Highly proficient in the use of Microsoft products including MS Teams, Word, Excel and PowerPoint
Ability to produce accessible and concise written reports and summarise complex concepts with clarity

Experience

Essential

Experience of change and improvement projects/programmes
Providing specialist QI support and advice
Experience of developing training materials, delivering training and facilitating workshops and events
Experience of multi-stakeholder engagement in collaborative initiatives

Desirable

Experience of implementing Lean or a similar recognised improvement approach in a service industry
Experience of coaching individuals and teams for improvement

Knowledge

Essential

Expert and broad knowledge of improvement principles and methods
Knowledge and understanding of the challenges facing health and social care systems

Desirable

Knowledge of front-line NHS service delivery, NHS structures and processes

Skills

Essential

Well-developed influencing, negotiation and conflict resolution skills
Advanced analytical skills including defining, analysing and reporting on measures of performance and improvement
Facilitation and presentation skills
Flexibility, adaptability and initiative

Desirable

Advanced technical skills in specific analytical or quality improvement methods

Person Specification

Qualifications

Essential

Educated to Master's Level or ability to demonstrate equivalent level of experience
Evidence of significant continuing professional development in quality improvement

Desirable

Formal quality improvement qualification (e.g. Lean green belt certification, IHI Improvement Coach)
Formal coaching qualification

Skills

Essential

Highly proficient in the use of Microsoft products including MS Teams, Word, Excel and PowerPoint
Ability to produce accessible and concise written reports and summarise complex concepts with clarity

Experience

Essential

Experience of change and improvement projects/programmes
Providing specialist QI support and advice
Experience of developing training materials, delivering training and facilitating workshops and events
Experience of multi-stakeholder engagement in collaborative initiatives

Desirable

Experience of implementing Lean or a similar recognised improvement approach in a service industry
Experience of coaching individuals and teams for improvement

Knowledge

Essential

Expert and broad knowledge of improvement principles and methods
Knowledge and understanding of the challenges facing health and social care systems

Desirable

Knowledge of front-line NHS service delivery, NHS structures and processes

Skills

Essential

Well-developed influencing, negotiation and conflict resolution skills
Advanced analytical skills including defining, analysing and reporting on measures of performance and improvement
Facilitation and presentation skills
Flexibility, adaptability and initiative

Desirable

Advanced technical skills in specific analytical or quality improvement methods

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.