Medical Day Unit Receptionist/Administration Assistant
This job is now closed
Job summary
The post holder will be the point of contact for all administrative issues relating to patient's referral and appointment bookings. The post holder will work as part of a multi-disciplinary team and will provide support to Senior Sister or Medical Day Unit Nurse-In-charge in proactive management and screening of incoming referrals, booking appointments, sourcing clinical documentation and diagnostic results from internal and external care providers, communicating with members of multi-disciplinary team and patients and ensuring pathways are managed smoothly.
The post holder will ensure high levels of patient and referrer's satisfaction by being accessible, customer focused and knowledgeable point of contact. This is a key role in ensuring that all users of the ward are provided with a fast, efficient and effective service, in accordance with trust and ward policy.
Main duties of the job
The post holder will be responsible for liaising directly with patients and the referring team. Good IT skills and an excellent telephone manner are vital to this role.
The post holder will be required to communicate in a professional manner with a range of professionals within the Medical Day Unit team.
About us
The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other. To support this our four values are that we are all:
Caring - we design and deliver care around each individual patient's needs and wantsSafe - we make the safety of patients and staff our prime concern (safety comes first)Responsible - all staff take responsibility for the hospital, its services and reputation
And that we:
Value each other - we all value each other's contribution.
Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'
Details
Date posted
27 October 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,129 to £28,649 a year p.a. including Outer London HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
396-5745005-RC-KP-Y
Job locations
Kingston Hospital - Medical Day Unit
Galsworthy Road
Kingston Upon Thames
KT2 7QB
Employer details
Employer name
Kingston Hospital NHS Foundation Trust
Address
Kingston Hospital - Medical Day Unit
Galsworthy Road
Kingston Upon Thames
KT2 7QB
Employer's website
https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)











Employer contact details
For questions about the job, contact:
Supporting documents
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