Kingston Hospital NHS Foundation Trust

Medical Day Unit Receptionist/Administration Assistant

Information:

This job is now closed

Job summary

The post holder will be the point of contact for all administrative issues relating to patient's referral and appointment bookings. The post holder will work as part of a multi-disciplinary team and will provide support to Senior Sister or Medical Day Unit Nurse-In-charge in proactive management and screening of incoming referrals, booking appointments, sourcing clinical documentation and diagnostic results from internal and external care providers, communicating with members of multi-disciplinary team and patients and ensuring pathways are managed smoothly.

The post holder will ensure high levels of patient and referrer's satisfaction by being accessible, customer focused and knowledgeable point of contact. This is a key role in ensuring that all users of the ward are provided with a fast, efficient and effective service, in accordance with trust and ward policy.

Main duties of the job

The post holder will be responsible for liaising directly with patients and the referring team. Good IT skills and an excellent telephone manner are vital to this role.

The post holder will be required to communicate in a professional manner with a range of professionals within the Medical Day Unit team.

About us

The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other. To support this our four values are that we are all:

Caring - we design and deliver care around each individual patient's needs and wantsSafe - we make the safety of patients and staff our prime concern (safety comes first)Responsible - all staff take responsibility for the hospital, its services and reputation

And that we:

Value each other - we all value each other's contribution.

Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'

Details

Date posted

27 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year p.a. including Outer London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

396-5745005-RC-KP-Y

Job locations

Kingston Hospital - Medical Day Unit

Galsworthy Road

Kingston Upon Thames

KT2 7QB


Job description

Job responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Job description

Job responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Person Specification

Skills

Essential

  • Excellent communication, organisational and administrative skills
  • Excellent interpersonal skills with the ability to relate to members of the public and staff
  • Ability to deal with challenging situations
  • Ability to work as a team member

Desirable

  • Experience in using email systems and other software packages such as Outlook, MS Powerpoint

Experience

Essential

  • Experience of working with the public in a reception environment and over the telephone
  • Experience in filing, photocopying and answering the telephone

Desirable

  • Experience of working in the NHS or a care setting environment
Person Specification

Skills

Essential

  • Excellent communication, organisational and administrative skills
  • Excellent interpersonal skills with the ability to relate to members of the public and staff
  • Ability to deal with challenging situations
  • Ability to work as a team member

Desirable

  • Experience in using email systems and other software packages such as Outlook, MS Powerpoint

Experience

Essential

  • Experience of working with the public in a reception environment and over the telephone
  • Experience in filing, photocopying and answering the telephone

Desirable

  • Experience of working in the NHS or a care setting environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Kingston Hospital - Medical Day Unit

Galsworthy Road

Kingston Upon Thames

KT2 7QB


Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)


Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Kingston Hospital - Medical Day Unit

Galsworthy Road

Kingston Upon Thames

KT2 7QB


Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Matron

Loreta Peneyra

loreta.peneyra@nhs.net

02089346588

Details

Date posted

27 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year p.a. including Outer London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

396-5745005-RC-KP-Y

Job locations

Kingston Hospital - Medical Day Unit

Galsworthy Road

Kingston Upon Thames

KT2 7QB


Supporting documents

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