Job summary
Kingston Hospital NHS Foundation Trust is an Outstanding Hospitals according to CQC. The staff think so too with Kingston Hospital scoring the top 20% of all acute Trusts in the country for 16 key areas and the third best score in London for overall staff engagement.
So would you like to be part of this workforce in leafy suburbia?
This is an exciting opportunity to join a progressive innovative Diabetes and Endocrinology team.
We are looking for a Diabetes and Endocrine HCA to work in the Diabetes Day Unit and Endocrine department outpatients, providing both clinical and administrative support to the team.
You will be a highly motivated individual with a confident and professional attitude. This post will develop within, to meet the needs of the diabetes/ endocrine service and the post will evolve over time. Flexibility and a willingness to work in different roles in the service are desirable and encouraged.
The Diabetes Day and Endocrine Unit is committed to the development and support of its staff.
You will have the full support of other Adult Diabetes Specialist Nurses, Dietitians, Registrars and Consultants as well as the leadership and support provided by the Nurse Consultant
For further information please contact Claire Neely Diabetes Nurse Consultant.
Main duties of the job
The postholder will work as part of the Diabetes and Endocrine team working alongside registered nurses, medical staff and allied healthcare professionals who provide support, advice and treatment to people with diabetes and endocrine disorders through the provision of education and advice on aspects of diabetes/endocrine management.
To be part of the diabetes/endocrine outpatient team to assist with the smooth running of clinics and patient flow through the appointment pathway.
To undertake HCA duties specific to the diabetes/endocrine outpatients service
About us
The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other. To support this our four values are that we are all:-
Caring - we design and deliver care around each individual patient's needs and wantsSafe - we make the safety of patients and staff our prime concern (safety comes first)Responsible - all staff take responsibility for the hospital, its services and reputation
Value each other - we all value each other's contribution
Inspiring -we always strive to empower each other to develop and deliver improvements to benefit our patients
Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'
Job description
Job responsibilities
KEY RESPONSIBILITIES/OUTCOMES:
- To be responsible for ensuring that any patient not currently listed on the system is registered and that their demographic details are current and accurate.
- To ensure that transport and interpreters are booked where necessary.
- To prioritise the daily workload as per speciality to ensure that any referrals received, and all urgent matters are dealt with as soon as practicable. To escalate when capacity is an issue and when work needs prioritising.
- To action requests for appointments and follow up as specified on a patients discharge summary in line with Trust policies.
- To cover colleagues during absence and ensure patient registration is not delayed and where patients need to be booked appointments to avoid breaches are prioritised.
- Communicate clearly, effectively and appropriately with the multi-disciplinary team
- To order blood tests as directed by the responsible clinician
Clinical
- To assist the clinicians in the smooth running of Diabetes outpatient services (or work under the indirect and direct supervision of a registered nurse/practitioner)
- To undertake basic vital signs such as blood Pressure, weight and urine check for outpatients
- Act as a chaperone as required
- To carry out a full foot check specific to the needs of a diabetes patient
- Support and promote health education and or teaching advice, practical skills and diabetes knowledge to patients, their families and carers including the use of diabetes products
- To check and assess injection technique of patient
- To be able to check and assess injection sites
Non - Clinical
- Keeping Clinic rooms stocked with necessary equipment and literature.
- Ensure clinic rooms are tidy and clean
- Collate Dafne Data as per national Guidance
- Ordering of supplies for outpatients and inpatients
- Organising Dafne sessions
- To undertake any IT processes specific for the running of the diabetes/endocrine clinics
Education and Training/Self-Development
Contribute to in house staff training
- Identify own training and development needs and undertake appropriate training/education as required.
- Participate in an annual individual performance review process where objectives will be agreed, performance monitored and personal development needs discussed.
- To attend all statutory and mandatory training as and when required to do so.
- To work towards the relevant Trend Competencies Framework, unregistered practitioner level as discussed with manager
- Act responsibly in respect of colleagues health, safety and welfare following safe work practices and complying with the Trusts Health and Safety Policies.
- Adhere to all Trust Policies as applicable.
Job description
Job responsibilities
KEY RESPONSIBILITIES/OUTCOMES:
- To be responsible for ensuring that any patient not currently listed on the system is registered and that their demographic details are current and accurate.
- To ensure that transport and interpreters are booked where necessary.
- To prioritise the daily workload as per speciality to ensure that any referrals received, and all urgent matters are dealt with as soon as practicable. To escalate when capacity is an issue and when work needs prioritising.
- To action requests for appointments and follow up as specified on a patients discharge summary in line with Trust policies.
- To cover colleagues during absence and ensure patient registration is not delayed and where patients need to be booked appointments to avoid breaches are prioritised.
- Communicate clearly, effectively and appropriately with the multi-disciplinary team
- To order blood tests as directed by the responsible clinician
Clinical
- To assist the clinicians in the smooth running of Diabetes outpatient services (or work under the indirect and direct supervision of a registered nurse/practitioner)
- To undertake basic vital signs such as blood Pressure, weight and urine check for outpatients
- Act as a chaperone as required
- To carry out a full foot check specific to the needs of a diabetes patient
- Support and promote health education and or teaching advice, practical skills and diabetes knowledge to patients, their families and carers including the use of diabetes products
- To check and assess injection technique of patient
- To be able to check and assess injection sites
Non - Clinical
- Keeping Clinic rooms stocked with necessary equipment and literature.
- Ensure clinic rooms are tidy and clean
- Collate Dafne Data as per national Guidance
- Ordering of supplies for outpatients and inpatients
- Organising Dafne sessions
- To undertake any IT processes specific for the running of the diabetes/endocrine clinics
Education and Training/Self-Development
Contribute to in house staff training
- Identify own training and development needs and undertake appropriate training/education as required.
- Participate in an annual individual performance review process where objectives will be agreed, performance monitored and personal development needs discussed.
- To attend all statutory and mandatory training as and when required to do so.
- To work towards the relevant Trend Competencies Framework, unregistered practitioner level as discussed with manager
- Act responsibly in respect of colleagues health, safety and welfare following safe work practices and complying with the Trusts Health and Safety Policies.
- Adhere to all Trust Policies as applicable.
Person Specification
Experience
Essential
- Previous experience of working in a diabetes/ endocrine setting or outpatients department as HCA
Desirable
- Experience of using Diabetes Technology
Experience
Essential
- Experience of providing information and/or advice to the public, both face to face and over the telephone
Desirable
- Experience of office & filing systems.
Person Specification
Experience
Essential
- Previous experience of working in a diabetes/ endocrine setting or outpatients department as HCA
Desirable
- Experience of using Diabetes Technology
Experience
Essential
- Experience of providing information and/or advice to the public, both face to face and over the telephone
Desirable
- Experience of office & filing systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
