Senior PALS and Bereavement Officer
This job is now closed
Job summary
The Patient Advice and Liaison Service is a busy patient facing support service for patients and visitors based on site in Kingston Hospital. It provides advice and support to people with concerns and queries relating to the Trust. The Bereavement Service's main role is to guide people through the administration processes that need to happen when someone dies in the hospital.
Main duties of the job
We are looking for a professional and experienced Senior PALS and Bereavement Officer to support the existing team of Officers. You will work with the PALS and Bereavement Manager to develop the service. and, whilst there is no line management aspect to the role, you will be able to offer guidance and expertise to the team, build broader working relationships with Trust wide managers and assist with the more complex cases.
You will be motivated and resilient ,with experience of customer service and managing challenging situations and behaviour. The ideal candidate would also have excellent communication skills, a calm approach in times of pressure, working knowledge of the NHS and good IT skills.
About us
The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other.To support this, our four values are that we are all:-
Caring - we design and deliver care around each individual patient's needs and wantsSafe - we make the safety of patients and staff our prime concern (safety comes first)Responsible - all staff take responsibility for the hospital, its services and reputationAnd that we:
Value each other - we all value each other's contribution.
Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'
Details
Date posted
24 October 2023
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,720 to £39,769 a year per annum inclusive of HCAS (Outer)
Contract
Permanent
Working pattern
Full-time
Reference number
396-5717204-AL-KL-Y
Job locations
Kingston Hospital
Galsworthy Road
Kingston
KT2 7QB
Employer details
Employer name
Kingston Hospital NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston
KT2 7QB
Employer's website
https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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