Kingston Hospital NHS Foundation Trust

Patient Pathway Coordinator Band 4

This job is now closed

Job summary

Due to the volume of applications we could receive, this vacancy may end earlier than listed.

Patient Pathway Coordinator - Band 4

We are recruiting a Patient Pathway Coordinator (Band 4) in our ENT & Audiology service. You will be the first point of contact for all administrative issues and escalated concerns relating to our patients' pathway of care. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly as well as booking procedures. The role will also involve supervising and allocating work to other members of the admin team.

Main duties of the job

You will ensure the provision of a high-quality service for patients and clinical staff by being an approachable, customer-focused and knowledgeable point of contact. You will make sure administrative work is of a consistently high standard using Standard Operating Procedures (SOPs) to ensure functions of the role are carried out correctly within given timescales.

An excellent working knowledge of Microsoft Excel and IT skills are essential. A working knowledge of the Referral to Treatment 18 Weeks Patient Pathway is desirable. You must have excellent communication skills and be able to work well in a busy and fast-paced environment.

For further details of the duties please refer to the Job Description attached.

About us

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

-Caring- Design and deliver care around each individual patient's needs and wants.-Safe- Make the safety of patients and staff our prime concern as safety comes first-Responsible- All staff take responsibility for the hospital, its services and reputation-Value Each Other- Value each other's contribution-Inspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients

Date posted

04 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum in HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

396-5601545-RC-KL-Y

Job locations

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Job description

Job responsibilities

Please carefully read the attached job description and person specification requirements and provide a supporting statement which clearly reflects how you meet the requirements of the role.

Job description

Job responsibilities

Please carefully read the attached job description and person specification requirements and provide a supporting statement which clearly reflects how you meet the requirements of the role.

Person Specification

Education

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Customer services qualification via an Apprenticeship (This role offers a mandatory enrolment to gain this qualification).
GCSE or equivalent in English and Maths, grades A-C

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

Experience of using full range of IT systems and patient data systems
Experience of using Microsoft Office, including Word and Excel
Experience of scheduling outpatient appointments and/or admissions
Experience of working in a multi-disciplinary team
Experience of working in a healthcare setting
Customer Care experience
Experience of handling patient complaints

Desirable

Experience of working in the NHS
Experience of supervising staff
Experience of using digital dictation systems

Person Specification

Education

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Customer services qualification via an Apprenticeship (This role offers a mandatory enrolment to gain this qualification).
GCSE or equivalent in English and Maths, grades A-C

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

Experience of using full range of IT systems and patient data systems
Experience of using Microsoft Office, including Word and Excel
Experience of scheduling outpatient appointments and/or admissions
Experience of working in a multi-disciplinary team
Experience of working in a healthcare setting
Customer Care experience
Experience of handling patient complaints

Desirable

Experience of working in the NHS
Experience of supervising staff
Experience of using digital dictation systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)