Job summary
Sexual Health Administrator - Band 4
The post holder will be responsible for the day-to-day management and co-ordination of the Wolverton Centre Sexual Health Service.
Providing administrative and secretarial support, with particular responsibility for ensuring that complete and accurate patient activity data is collected and entered on to the Wolverton Database System in a timely manner.
The post holder will work as part of a small team across the Trust and will ensure the relevant national and local policies are adhered to and targets are met. The post involves dealing with patient information and therefore confidentiality is of the utmost importance.
You will ensure provision of a high-quality service for patients and clinical staff by being an approachable, patient focused and a knowledgeable point of contact. You will make sure administration work is of a consistently high standard across the Trust using Standard Operating Procedures to ensure functions of the role are carried out correctly within given timescales.
In return for your dedication you will learn new skills that will equip you to progress in a rewarding career supporting NHS clinical services.
Main duties of the job
An excellent working knowledge of Microsoft Excel and IT skills are essential. A working knowledge of Inform is desirable. You must have excellent communication skills and be able to work well in a busy and fast-paced environment.
In return for your dedication and skills, we offer an apprenticeship programme with protected time for study, as well as tailor-made training and development.
We also offer support and a buddying system so that new team members quickly find their feet and help each other learn in a supportive way. You will learn skills that will equip you to progress in a rewarding career supporting NHS clinical services whilst working towards nationally recognised apprenticeship qualifications- including leadership.
About us
Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership.
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country - close to London yet surrounded by royal parks, historic buildings and the River Thames.We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
Trust Values Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
-Caring- Design and deliver care around each individual patient's needs and wants.-Safe- Make the safety of patients and staff our prime concern as safety comes first-Responsible- All staff take responsibility for the hospital, its services and reputation-Value Each Other- Value each other's contribution-Inspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person specification Kingston Hospital Culture and Values Essential criteria
- Kingston Hospital Values
- Experience of working as part of a diverse team.
Academic/Professional Qualification/Training Essential criteria
- Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent, including English and Maths
- Evidence of continuing professional development
Experience/Knowledge Essential criteria
- Experience of working in an administrative, customer or patient focused role.
- Experience of working within a team as well as autonomously.
- Experience of working under pressure and keeping to tight deadlines
- Understanding of the importance of maintaining high quality information whilst dealing with competing demands.
- Understanding and a commitment of the need for confidentiality.
- Commitment to equal opportunities for patients and staff.
Desirable criteria
- Knowledge of NHS policy
- Knowledge of computerized patient information systems.
Skills/Abilities Essential criteria
- Excellent patient service and communication skills, excellent telephone manner, with the ability to deal with and prioritise enquiries.
- Excellent time management. The ability to plan ahead, prioritise your workload and work to tight deadlines.
- Ability work under you own initiative with a creative approach to problem solving and confidently make decisions.
- Excellent IT skills and ability to use all Microsoft packages to a high standard
- Ability to negotiate and manage conflict, including handling sensitive situations and information.
- Ability to interact with people from diverse backgrounds with varying learning abilities.
- Ability to develop and maintain effective working relationships with staff and stakeholders both internally and externally.
- Ability to identify service improvement opportunities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person specification Kingston Hospital Culture and Values Essential criteria
- Kingston Hospital Values
- Experience of working as part of a diverse team.
Academic/Professional Qualification/Training Essential criteria
- Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent, including English and Maths
- Evidence of continuing professional development
Experience/Knowledge Essential criteria
- Experience of working in an administrative, customer or patient focused role.
- Experience of working within a team as well as autonomously.
- Experience of working under pressure and keeping to tight deadlines
- Understanding of the importance of maintaining high quality information whilst dealing with competing demands.
- Understanding and a commitment of the need for confidentiality.
- Commitment to equal opportunities for patients and staff.
Desirable criteria
- Knowledge of NHS policy
- Knowledge of computerized patient information systems.
Skills/Abilities Essential criteria
- Excellent patient service and communication skills, excellent telephone manner, with the ability to deal with and prioritise enquiries.
- Excellent time management. The ability to plan ahead, prioritise your workload and work to tight deadlines.
- Ability work under you own initiative with a creative approach to problem solving and confidently make decisions.
- Excellent IT skills and ability to use all Microsoft packages to a high standard
- Ability to negotiate and manage conflict, including handling sensitive situations and information.
- Ability to interact with people from diverse backgrounds with varying learning abilities.
- Ability to develop and maintain effective working relationships with staff and stakeholders both internally and externally.
- Ability to identify service improvement opportunities.
Person Specification
Education/Qualifications
Essential
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Experience
Essential
- Experience of working in an Healthcare setting
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
Desirable
- Experience of supervising staff
Skills /Abilities
Essential
- Accurate data entry, typing and checking skills
- Excellent computing skills
- Excellent interpersonal skills
- Pays attention to detail
Desirable
- Conflict resolution skills
Knowledge
Essential
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of specialty specific patient pathways
- Understanding of patient priorities and performance targets related to appointments and waiting times
Desirable
- Previous use of Inform system
- Order Communication
Person Specification
Education/Qualifications
Essential
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Experience
Essential
- Experience of working in an Healthcare setting
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
Desirable
- Experience of supervising staff
Skills /Abilities
Essential
- Accurate data entry, typing and checking skills
- Excellent computing skills
- Excellent interpersonal skills
- Pays attention to detail
Desirable
- Conflict resolution skills
Knowledge
Essential
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of specialty specific patient pathways
- Understanding of patient priorities and performance targets related to appointments and waiting times
Desirable
- Previous use of Inform system
- Order Communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
