Kennet Ward Receptionist

Kingston Hospital NHS Foundation Trust

This job is now closed

Job summary

The post holder will work on the ward reception, assisting with the smooth and efficient running of the reception area. They will meet and greet patients, answer patient queries and liaise on their behalf on issues such as transport and interpreting services. Where necessary the post holder will book patients in and out using the hospital administration system, Care Records Service (CRS), ensuring confidentiality of all patient information book follow up appointments where necessary provide accurate, timely information to assist Clinicians and nursing staff . Undertake other duties including answering the telephone to both internal and external callers, sending appointments to patients, booking transport, assisting nurse in charge with discharge plans for patients.

Main duties of the job

We need a friendly, caring and efficient Receptionist to join our established team. You will meet and greet patients and their families, deal with a range of telephone enquiries and use the hospital computer system to make appointments, admit and discharge patients.

You will have excellent communication skills, enjoy working in a busy environment and have the ability to prioritise your workload with minimum supervision. Clerical, administrative and good computer skills are essential. Previous experience of working with the public in a hospital setting is desirable.

This post is a job share and you will be expected to work Monday and Tuesdays 8am - 4pm

About us

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

-Caring- Design and deliver care around each individual patient's needs and wants.-Safe- Make the safety of patients and staff our prime concern as safety comes first-Responsible- All staff take responsibility for the hospital, its services and reputation-Value Each Other- Value each other's contribution-Inspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients

Date posted

28 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£26,696 a year pro rata pa. Inclusive of HCAS (Outer)

Contract

Permanent

Working pattern

Part-time

Reference number

396-5516328-KL-Z

Job locations

kingston Hospital Foundation Trust

Galworthy Road

Kingston Upon Thames

KT2 7QB

Job description

Job responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Job description

Job responsibilities

Person Specification

Skills

Essential

Excellent communication, organisational and administrative skills
Excellent interpersonal skills with the ability to relate to members of the public and staff
Ability to deal with challenging situations
Ability to work as team member

Desirable

Experience in using e mail systems and other software packages such as Outlook, MS PowerPoint

Experience

Essential

Experience of working with the public in a reception environment and over the telephone
Experience in filing, photocopying, faxing and answering the telephone

Desirable

Experience of working in the NHS or a care setting environment

Person Specification

Skills

Essential

Excellent communication, organisational and administrative skills
Excellent interpersonal skills with the ability to relate to members of the public and staff
Ability to deal with challenging situations
Ability to work as team member

Desirable

Experience in using e mail systems and other software packages such as Outlook, MS PowerPoint

Experience

Essential

Experience of working with the public in a reception environment and over the telephone
Experience in filing, photocopying, faxing and answering the telephone

Desirable

Experience of working in the NHS or a care setting environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.