NELFT North East London Foundation Trust

Support Time & Recovery Worker

The closing date is 13 April 2026

Job summary

An opportunity has emerged for a motivated and appropriately skilled Health Care Assistant / Support, Time & Recovery Worker (STR Worker) to join the award winning Dementia Crisis Support team. The team covers a large geographical area - Basildon, Brentwood and Thurrock. We support service users and their carers in their own homes and also residential and nursing care homes. The teams aim is to support people in their usual place of residence and to avoid a Hospital admission. We are looking to appoint an experienced, highly motivated, enthusiastic, flexible and resourceful individual who is committed to providing support and assistance to service users and their carers who live with Dementia. You will need experience of working with adults living with dementia and an interest in working with service users in a community setting. Due to the community based nature of this role, you will need to have a valid UK Driving Licence and access to a car. The successful candidate will need to be flexible and passionate about providing good quality Dementia care. The candidate will need to effectively travel across a wide geographical patch, and public transport is limited. In return, we offer regular support. There are many opportunities for further training and for developing new skills and knowledge. The team is supportive and caring.

Main duties of the job

The successful applicant should: Be able to evidence a good General Education to GCSE or equivalent Have relevant experience in working with people who live with Dementia where a degree of autonomous working has been required. Demonstrate a knowledge of an understanding of the need to use an enabling approach Be able to demonstrate the ability to work on their own initiative, have good time management skills and be able to prioritise workload effectively. Be able to demonstrate well developed interpersonal skills especially when handling conflict and change, and should have the appropriate skills to facilitate the resolution of difficulties. Show willingness to work unsocial hours when necessary and be able to provide high levels of emotional and practical support to service users and carers. The services operational hours are Monday to Friday 9am to 7pm and weekends and bank holidays 9am to 5pm. These shifts will be on a rota basis. The post can be emotionally demanding and the applicant will be expected to be able to address and explore this within supervision, team meetings and also within informal work related support systems. The team provides assessment, advice and treatment. We also act as a signposting service to other teams and organisations as appropriate. Dementia Crisis Support Team offers individual interventions for service users and their carers aimed towards preventing a Hospital admission and supporting the recovery of the crisis.

About us

NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

Details

Date posted

01 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

NLD-000201

Job locations

Corringham Health Centre

Corringham

Essex

SS17 7ES


Job description

Job responsibilities

Job overview

An opportunity has emerged for a motivated and appropriately skilled Health Care Assistant / Support, Time & Recovery Worker (STR Worker) to join the award winning Dementia Crisis Support team. The team covers a large geographical area - Basildon, Brentwood and Thurrock. We support service users and their carers in their own homes and also residential and nursing care homes. The team’s aim is to support people in their usual place of residence and to avoid a Hospital admission. We are looking to appoint an experienced, highly motivated, enthusiastic, flexible and resourceful individual who is committed to providing support and assistance to service users and their carers who live with Dementia.

You will need experience of working with adults living with dementia and an interest in working with service users in a community setting.

Due to the community based nature of this role, you will need to have a valid UK Driving Licence and access to a car.

The successful candidate will need to be flexible and passionate about providing good quality Dementia care. The candidate will need to effectively travel across a wide geographical patch, and public transport is limited.

In return, we offer regular support. There are many opportunities for further training and for developing new skills and knowledge. The team is supportive and caring.

 

Main duties of the job

The successful applicant should:

  • Be able to evidence a good General Education to GCSE or equivalent
  • Have relevant experience in working with people who live with Dementia where a degree of autonomous working has been required.
  • Demonstrate a knowledge of an understanding of the need to use an enabling approach
  • Be able to demonstrate the ability to work on their own initiative, have good time management skills and be able to prioritise workload effectively.
  • Be able to demonstrate well developed interpersonal skills especially when handling conflict and change, and should have the appropriate skills to facilitate the resolution of difficulties.
  • Show willingness to work unsocial hours when necessary and be able to provide high levels of emotional and practical support to service users and carers. The services operational hours are Monday to Friday 9am to 7pm and weekends and bank holidays 9am to 5pm. These shifts will be on a rota basis.
  • The post can be emotionally demanding and the applicant will be expected to be able to address and explore this within supervision, team meetings and also within informal work related support systems.

The team provides assessment, advice and treatment. We also act as a signposting service to other teams and organisations as appropriate. Dementia Crisis Support Team offers individual interventions for service users and their carers aimed towards preventing a Hospital admission and supporting the recovery of the crisis.

Detailed job description and main responsibilities

  • The postholder is expected to be flexible in the performance of duties associated with this post. All jobs are subject to change and review from time to time.
  • The Directorate requires that there will be no discrimination on the grounds of gender, age, disability, marital status, sexual orientation, creed/religion, ethnic or national origin in any matters to do with employment or the provision of services.
  • All staff are required to sign and abide by the Directorates confidentiality agreement.
  • To comply with safety instructions associated with their employment.
  • To use information systems including information technology and be willing to undertake appropriate training

For further information this vacancy. please refer to the job role attached.

 

Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes Essex.

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – Fringe (Basildon, Thurrock, Brentwood, Harlow and Dartford only) This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,346 to a maximum of £2,270 p.a. pro rata for part time)

 

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

 

Job description

Job responsibilities

Job overview

An opportunity has emerged for a motivated and appropriately skilled Health Care Assistant / Support, Time & Recovery Worker (STR Worker) to join the award winning Dementia Crisis Support team. The team covers a large geographical area - Basildon, Brentwood and Thurrock. We support service users and their carers in their own homes and also residential and nursing care homes. The team’s aim is to support people in their usual place of residence and to avoid a Hospital admission. We are looking to appoint an experienced, highly motivated, enthusiastic, flexible and resourceful individual who is committed to providing support and assistance to service users and their carers who live with Dementia.

You will need experience of working with adults living with dementia and an interest in working with service users in a community setting.

Due to the community based nature of this role, you will need to have a valid UK Driving Licence and access to a car.

The successful candidate will need to be flexible and passionate about providing good quality Dementia care. The candidate will need to effectively travel across a wide geographical patch, and public transport is limited.

In return, we offer regular support. There are many opportunities for further training and for developing new skills and knowledge. The team is supportive and caring.

 

Main duties of the job

The successful applicant should:

  • Be able to evidence a good General Education to GCSE or equivalent
  • Have relevant experience in working with people who live with Dementia where a degree of autonomous working has been required.
  • Demonstrate a knowledge of an understanding of the need to use an enabling approach
  • Be able to demonstrate the ability to work on their own initiative, have good time management skills and be able to prioritise workload effectively.
  • Be able to demonstrate well developed interpersonal skills especially when handling conflict and change, and should have the appropriate skills to facilitate the resolution of difficulties.
  • Show willingness to work unsocial hours when necessary and be able to provide high levels of emotional and practical support to service users and carers. The services operational hours are Monday to Friday 9am to 7pm and weekends and bank holidays 9am to 5pm. These shifts will be on a rota basis.
  • The post can be emotionally demanding and the applicant will be expected to be able to address and explore this within supervision, team meetings and also within informal work related support systems.

The team provides assessment, advice and treatment. We also act as a signposting service to other teams and organisations as appropriate. Dementia Crisis Support Team offers individual interventions for service users and their carers aimed towards preventing a Hospital admission and supporting the recovery of the crisis.

Detailed job description and main responsibilities

  • The postholder is expected to be flexible in the performance of duties associated with this post. All jobs are subject to change and review from time to time.
  • The Directorate requires that there will be no discrimination on the grounds of gender, age, disability, marital status, sexual orientation, creed/religion, ethnic or national origin in any matters to do with employment or the provision of services.
  • All staff are required to sign and abide by the Directorates confidentiality agreement.
  • To comply with safety instructions associated with their employment.
  • To use information systems including information technology and be willing to undertake appropriate training

For further information this vacancy. please refer to the job role attached.

 

Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes Essex.

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – Fringe (Basildon, Thurrock, Brentwood, Harlow and Dartford only) This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,346 to a maximum of £2,270 p.a. pro rata for part time)

 

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

 

Person Specification

Qualifications

Essential

  • NVQ level 2 or equivalent standard of literacy and numeracy
  • Relevant NVQ level 3 or equivalent
  • Care Certificate

Desirable

  • Demonstrates a commitment to further learning and development

Experience

Essential

  • Relevant experience in working with adults who live with Dementia
  • Ability to work as part of a team

Desirable

  • Worked in NHS
  • Vital observations
  • Understanding of risk
  • Undertake ECG's
  • Venipuncture
Person Specification

Qualifications

Essential

  • NVQ level 2 or equivalent standard of literacy and numeracy
  • Relevant NVQ level 3 or equivalent
  • Care Certificate

Desirable

  • Demonstrates a commitment to further learning and development

Experience

Essential

  • Relevant experience in working with adults who live with Dementia
  • Ability to work as part of a team

Desirable

  • Worked in NHS
  • Vital observations
  • Understanding of risk
  • Undertake ECG's
  • Venipuncture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Corringham Health Centre

Corringham

Essex

SS17 7ES


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

NELFT North East London Foundation Trust

Address

Corringham Health Centre

Corringham

Essex

SS17 7ES


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Support Time & Recovery Worker

Nicola Warden

recruitment@nelft.nhs.uk

Details

Date posted

01 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

NLD-000201

Job locations

Corringham Health Centre

Corringham

Essex

SS17 7ES


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