Job summary
Are you passionate about making a real difference in healthcare through lived experience and coproduction? North East London NHS Foundation Trust (NELFT), a large community and mental health Trust, is excited to announce the creation of a brand-new senior leadership role: Director of Involvement (Band 8d).
We are seeking an inspiring leader who has lived or living experience as a patient or carer in community health and / or mental health services. You will bring your unique perspective to the heart of our organisation, ensuring meaningful coproduction is core to delivery of outstanding services.
As Director of Involvement, you will have a proven track record in people participation within the NHS, alongside skills in strategic thinking, vision setting, and overseeing diverse teams. Your understanding of and commitment to coproduction will help us shape services that truly reflect the needs of our communities.
- Newly established, impactful senior post
- Lived or living experience as a patient or carer in NELFT services or those in a similar organisation is essential
- Experience in NHS people participation required
- Strategic, visionary, and collaborative leadership
- Champion of coproduction and community engagement
- Aligned to our Trust values: kindness, respect, and working together with our communities
Main duties of the job
The role includes:o Leading on coproduction agenda throughout the organisationo Integrating coproduction into the overall running of the organisationo Holding responsibility for the peer support worker agenda for the organisationo Leading on external relationships designed to improve life experiences of people in ourcommunitieso Allying with directorates to ensure that the voice of people who use services is at theheart of all care delivery and central to decision makingo Compassionately leading the Involvement Team; setting clear goals; promotinginnovationo Line Management responsibility of senior members of Involvement Team andprofessional responsibility of all members of Involvement Teamo Working in partnership with directors and other staff across NELFT to prioritisecoproductiono Leading on the integration of patients within committees at senior levels of NELFTo Developing and leading on the strategy of engagement with external partners for thebenefit of patientso Leading on quality improvement innovations and supporting others in the team to carryout QI projectso Assurance to Board of coproduction throughout organisationo Close working alliances with others in similar roles in other organisations
About us
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
- We are kind.
- We are respectful.
- We work together with our communities.
These three values help us tostrive to provide the best care by the best people.
Probationary Period
This post will be subject to a probationary period.
Starting with Us
NELFT places great importance on new starters being properly welcomed into the Trust. All new starters will join the Trust on the first Monday of each month and undertake a comprehensive induction of up to two weeks, including mandatory training, systems training and the allocation of equipment. As part of the process, new starters will also have the opportunity to meet the executive team, senior managers, and attend several drop-in sessions focusing on engagement, health and wellbeing, and key processes. The induction will be held at our head office in Goodmayes.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 p.a. pro rata for part time).
Job description
Job responsibilities
Key Responsibilities:The Director of Involvement will provide leadership and expert advice to all staff on matters relatedto coproduction. The post holder will: Hold responsibility for ensuring high quality delivery of the Involvement agenda through:o Reviewing, implementing and evaluating the Involvement Strategyo Ensuring the strategy remains in line with the Trust overall strategy and valueso Collaborating with patients to ensure the safe delivery of serviceso Holding responsibility for the professional running of the Involvement Teamo Creating structure whereby feedback is encouraged and welcomedo Reviewing, evaluating and adapting mechanisms of obtaining feedback fromcommunities served by NELFT Hold responsibility for the Peer Support Worker agenda throughout the organisation Lead on interface with external organisations Provide assurance of the Involvement agenda at all senior governance meetings, includingStrategic Delivery Groups and Board level committees Lead on relevant internal and external audit of coproduction Lead on other projects as required Have organisational knowledge relating to Trust protocols and procedures and to ensureInvolvement Teams adherence To ensure systems are robust for the accurate recording of information required forgovernance purposes
Leadership To lead with honesty, openness and compassion at all times To be responsible for identifying service priorities and initiating developments tocontinuously innovate To set a vision with clear goals to further the development of coproduction within theorganisation To communicate and negotiate service model and policies to external and internal partnersand agencies To operationalise and monitor service policies. To communicate these to staff. To guideand lead staff in carrying out these policies To be responsible for monitoring activity and outcomes and to produce service summariesand reports as requested To oversee systems to support the involvement of patients in the design, delivery andevaluation of services across NELFT To lead a culture of continuous learning and improvement in the embedding ofcoproduction across the organisation To maintain a position of cultural humility throughout all work
Management To have overall responsibility for line management of all members of the Involvement team To set clear objectives for the team and ensure that these are appropriately monitored andreviewed To ensure all staff members have regular performance reviews and supervision To be responsible for management of budgetary responsibilities To comply with NHS Code of conduct for managers.
Communication To have a wide range of knowledge in approaches to communicating about coproduction To be able to effectively communicate with involvement representatives, other colleagues,peers and senior managers within the Trust To be able to communicate complex information and facilitate positive outcomes To participate in the review and development of policies related to coproduction To identify, communicate and lead on improvements to coproduction across theorganisation
Consultation and Training To ensure own continued professional development and to support a culture of lifelonglearning in self and others To undertake and assist in the planning of own mandatory training and workshops To undertake regular appraisal and objective setting To support and guide new staff and their integration within the team To support training as part of the role including changes to professional development andimplementation of new policies and guidelinesSpecific tasks directly related to the post To undertake the role of investigating officer or chairperson in relation to complexcomplaints, disciplinaries and safety incidents To initiate and implement project management, including complex audit and serviceevaluation with colleagues across the Trust and other partner organisations
Job description
Job responsibilities
Key Responsibilities:The Director of Involvement will provide leadership and expert advice to all staff on matters relatedto coproduction. The post holder will: Hold responsibility for ensuring high quality delivery of the Involvement agenda through:o Reviewing, implementing and evaluating the Involvement Strategyo Ensuring the strategy remains in line with the Trust overall strategy and valueso Collaborating with patients to ensure the safe delivery of serviceso Holding responsibility for the professional running of the Involvement Teamo Creating structure whereby feedback is encouraged and welcomedo Reviewing, evaluating and adapting mechanisms of obtaining feedback fromcommunities served by NELFT Hold responsibility for the Peer Support Worker agenda throughout the organisation Lead on interface with external organisations Provide assurance of the Involvement agenda at all senior governance meetings, includingStrategic Delivery Groups and Board level committees Lead on relevant internal and external audit of coproduction Lead on other projects as required Have organisational knowledge relating to Trust protocols and procedures and to ensureInvolvement Teams adherence To ensure systems are robust for the accurate recording of information required forgovernance purposes
Leadership To lead with honesty, openness and compassion at all times To be responsible for identifying service priorities and initiating developments tocontinuously innovate To set a vision with clear goals to further the development of coproduction within theorganisation To communicate and negotiate service model and policies to external and internal partnersand agencies To operationalise and monitor service policies. To communicate these to staff. To guideand lead staff in carrying out these policies To be responsible for monitoring activity and outcomes and to produce service summariesand reports as requested To oversee systems to support the involvement of patients in the design, delivery andevaluation of services across NELFT To lead a culture of continuous learning and improvement in the embedding ofcoproduction across the organisation To maintain a position of cultural humility throughout all work
Management To have overall responsibility for line management of all members of the Involvement team To set clear objectives for the team and ensure that these are appropriately monitored andreviewed To ensure all staff members have regular performance reviews and supervision To be responsible for management of budgetary responsibilities To comply with NHS Code of conduct for managers.
Communication To have a wide range of knowledge in approaches to communicating about coproduction To be able to effectively communicate with involvement representatives, other colleagues,peers and senior managers within the Trust To be able to communicate complex information and facilitate positive outcomes To participate in the review and development of policies related to coproduction To identify, communicate and lead on improvements to coproduction across theorganisation
Consultation and Training To ensure own continued professional development and to support a culture of lifelonglearning in self and others To undertake and assist in the planning of own mandatory training and workshops To undertake regular appraisal and objective setting To support and guide new staff and their integration within the team To support training as part of the role including changes to professional development andimplementation of new policies and guidelinesSpecific tasks directly related to the post To undertake the role of investigating officer or chairperson in relation to complexcomplaints, disciplinaries and safety incidents To initiate and implement project management, including complex audit and serviceevaluation with colleagues across the Trust and other partner organisations
Person Specification
Trust Values
Essential
- We are kind We are respectful We work together with our communities
Qualifications
Essential
- Qualification or highly specialist experience of strategic development leading to transformation within an organisation
- Qualification or highly specialist experience of organisational development and change within an organisation
Desirable
- Degree level education in relevant subject or equivalent intellectual ability
- Masters Degree or equivalent level of experience.
- Research qualification /experience
Experience
Essential
- Personal experience ? Application Form of mental or physical health difficulties which have required services NELFT offers
- Ability to work across organisational boundaries
- Able to develop and maintain positive working relationships
- Excellent organisational and communication skills
- Able to prioritise and work pro-actively
- Able to cope sensitively with distressed and/or bereaved members of the public
Knowledge
Essential
- Ability to work across organisational boundaries
- Able to develop and maintain positive working relationships
- Excellent organisational and communication skill
- Able to prioritise and work pro-actively
- Able to cope sensitively with distressed and/or bereaved members of the public
Skills
Essential
- Leadership skills
- Ability to work effectively with people who live with complex emotional and / or physical issues in a supportive manner
- Ability to clearly set goals and objectives of a task and to deliver
- Ability to adjust task to meet needs of workforce and to ensure task is completed
- Experience of leading Professional Development within a large/complex organisation
- Able to work productively with external agencies
- Able to critically appraise and interpret complex data / statistical information to support the improvement of AHP services.
- Ability to lead complex quality improvement initiatives and projects at scale.
- Excellent verbal and written skills
- Good understanding of IT systems and their applications.
- Able to present information in a clear and logical manner and in report from.
- Proven ability to meet deadlines and targets
- Able to work under pressure and to tight deadlines.
Other
Essential
- To be able to travel efficiently throughout the area
- Personal integrity and commitment.
- Developed culture that promotes equality and values diversity.
Person Specification
Trust Values
Essential
- We are kind We are respectful We work together with our communities
Qualifications
Essential
- Qualification or highly specialist experience of strategic development leading to transformation within an organisation
- Qualification or highly specialist experience of organisational development and change within an organisation
Desirable
- Degree level education in relevant subject or equivalent intellectual ability
- Masters Degree or equivalent level of experience.
- Research qualification /experience
Experience
Essential
- Personal experience ? Application Form of mental or physical health difficulties which have required services NELFT offers
- Ability to work across organisational boundaries
- Able to develop and maintain positive working relationships
- Excellent organisational and communication skills
- Able to prioritise and work pro-actively
- Able to cope sensitively with distressed and/or bereaved members of the public
Knowledge
Essential
- Ability to work across organisational boundaries
- Able to develop and maintain positive working relationships
- Excellent organisational and communication skill
- Able to prioritise and work pro-actively
- Able to cope sensitively with distressed and/or bereaved members of the public
Skills
Essential
- Leadership skills
- Ability to work effectively with people who live with complex emotional and / or physical issues in a supportive manner
- Ability to clearly set goals and objectives of a task and to deliver
- Ability to adjust task to meet needs of workforce and to ensure task is completed
- Experience of leading Professional Development within a large/complex organisation
- Able to work productively with external agencies
- Able to critically appraise and interpret complex data / statistical information to support the improvement of AHP services.
- Ability to lead complex quality improvement initiatives and projects at scale.
- Excellent verbal and written skills
- Good understanding of IT systems and their applications.
- Able to present information in a clear and logical manner and in report from.
- Proven ability to meet deadlines and targets
- Able to work under pressure and to tight deadlines.
Other
Essential
- To be able to travel efficiently throughout the area
- Personal integrity and commitment.
- Developed culture that promotes equality and values diversity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
