Job summary
The post holder will oversee architectural strategies and facilitate the changes required to gain the maximum value for the Trust while minimising disruptive impacts.
The post-holder will lead on the development, implementation and management of the Trust's:
IT and Communications infrastructure
ICT Service Deliver
Digital Infrastructure
ICT Policies and procedures
Procurement & implementation
Support with Supplier and Contracts management
Support the development of Information Technology Business Continuity and Disaster Recovery
The post holder is responsible for alignment of Digital and Data infrastructure support to Trust strategy and ensure the current environment is able to support future capabilities and requirements.
Main duties of the job
This is a highly technical management role designed to align highly technical strategy and standards with wider Trust strategy/standards; support the development and on-going operations of NELFT Digital Technical Services, Clinical and non-clinical applications, Perimeter Security, Servers, storage solutions, Disaster Recovery and Business Continuity policies and strategies.
This is a hands-on role with strategic management responsibilities. The post holder will have a thorough understanding of the needs of the organization - work closely with colleagues, clinicians & directors to provide robust infrastructure and application solutions for the Trust.
About us
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
- We are kind.
- We are respectful.
- We work together with our communities.
These three values help us tostrive to provide the best care by the best people.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 per annum (pro rata for part time).
Job description
Job responsibilities
The post holder will achieve this by:
- Leading Infrastructure within informatics and inspiring others by its potential.
- Listening, responding and leading infrastructure support that is clinically and operationally meaningful.
- Promoting and championing healthcare informatics across the wider health community.
- Supporting the Delivery of the pillars within NELFT digital strategy.
- Developing and maintaining the NELFT Infrastructure technology.
- Assessing and building NELFTs Digital Maturity.
- Following established programme and project management principles, especially as evidenced via Prince.
- Assisting in the development and implementation of the Digital programme and Delivering Value programme across the trust.
- Support the Cyber and Information Strategies.
- As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks.
- Ensure all incidents, problems, changes, service requests are managed in accordance with NELFT service level agreements.
- Lead the Digital Technical Service Desk teams and provide exemplary management and support to team members.
- Ensure the requirements for the IT Service Desk environment align with ITIL v4.
- Deliver the highest standards of customer service to internal and external customer, striving to continually exceed customers' expectations for service delivery. Constantly looking at service improvement and producing Service Improvement plans.
- Maintain a comprehensive knowledge base and incorporate within the ITSM solution.
- Be responsible for the identification, definition, delivery and management of Service Desk services across NELFT. They will also be the owner of the Service Catalogue.
- Act as a technical specialist in the field of IT Service management with the ability to configure an ITSM solution.
- Responsible for drafting communications to service users during outages and working alongside Communications Lead to promote Service Desk.
- Be responsible for the identification and implementation of governance, risk and compliance Ensure the service consistently meets service delivery targets through established capacity and business continuity plans.
- Monitor and evaluate staff and department performance against objectives; identify and manage change. Maintain a staff Skills\Training Matrix for staff development.
- Develop and maintain effective communication both within the NELFT and with relevant outside agencies
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Use of AI
Please see attached document regarding acceptable use of AI during the recruitment process.
Job description
Job responsibilities
The post holder will achieve this by:
- Leading Infrastructure within informatics and inspiring others by its potential.
- Listening, responding and leading infrastructure support that is clinically and operationally meaningful.
- Promoting and championing healthcare informatics across the wider health community.
- Supporting the Delivery of the pillars within NELFT digital strategy.
- Developing and maintaining the NELFT Infrastructure technology.
- Assessing and building NELFTs Digital Maturity.
- Following established programme and project management principles, especially as evidenced via Prince.
- Assisting in the development and implementation of the Digital programme and Delivering Value programme across the trust.
- Support the Cyber and Information Strategies.
- As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks.
- Ensure all incidents, problems, changes, service requests are managed in accordance with NELFT service level agreements.
- Lead the Digital Technical Service Desk teams and provide exemplary management and support to team members.
- Ensure the requirements for the IT Service Desk environment align with ITIL v4.
- Deliver the highest standards of customer service to internal and external customer, striving to continually exceed customers' expectations for service delivery. Constantly looking at service improvement and producing Service Improvement plans.
- Maintain a comprehensive knowledge base and incorporate within the ITSM solution.
- Be responsible for the identification, definition, delivery and management of Service Desk services across NELFT. They will also be the owner of the Service Catalogue.
- Act as a technical specialist in the field of IT Service management with the ability to configure an ITSM solution.
- Responsible for drafting communications to service users during outages and working alongside Communications Lead to promote Service Desk.
- Be responsible for the identification and implementation of governance, risk and compliance Ensure the service consistently meets service delivery targets through established capacity and business continuity plans.
- Monitor and evaluate staff and department performance against objectives; identify and manage change. Maintain a staff Skills\Training Matrix for staff development.
- Develop and maintain effective communication both within the NELFT and with relevant outside agencies
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Use of AI
Please see attached document regarding acceptable use of AI during the recruitment process.
Person Specification
Education and Qualificaion
Essential
- MSc in a relevant IT discipline & Extensive experience in enterprise architecture
- High level IT Professional Accreditation e.g. CISSP, CEH, CCNP, CCIE
Knowledge Skills and Experience
Essential
- Possess excellent understanding of Enterprise Architecture concepts and implementations
- oThe post holder should have in-depth knowledge of, and expertise in Cisco based network infrastructure, Cisco ASA, Software Defined Network and Next Generation firewalls, Cisco VPN solution, VMware, server based Microsoft products, storage and archiving solution, and Linux/Unix Systems
- oGood understanding of applying Integration Architecture Framework to design business solutions and experience in working on highly complex Digital and Data projects
- oParticipate in developing governance guidance around system usage and maintain audits to ensure that standards are being adhered to. Support in developing Business Continuity Plans (BCPs) and Disaster Recovery (DR) plans are up-to-date and carry out tabletop exercises
- oAs an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks
- In depth/expert knowledge of routers, firewalls, switches, VPN, wireless technologies, IDS/IPS, Sniffers, Network Management
- Demonstrable, in-depth technical skills, advanced keyboard skills, understanding of SAN, load balancers / failovers / backup tools,
- Substantial experience of having provided ICT services in health and/ or other public sector services Significant experience in a "hands on" role, providing 1st/2nd and 3rd line technical IT support Experience of working within a Helpdesk Environment
planning
Essential
- Demonstrated capability to plan a broad range of complex activities over short, medium and long-term timeframes and adjust plans and resource requirements
Policy and Service Improvement
Essential
- oLead the work of the individual's supporting benefits realisation, change management and service redesign and play a key part in ensuring that the potential benefits of change are realised and key deliverables are produced and implemented within NELFT business units.
Analytical and Judgmental Skills
Essential
- oPlan to achieve and where appropriate exceed service delivery targets through a thorough analysis of all relevant information concerning costs, benefits, impact and risks to the business unit and the internal Digital and Data service operation function.
Human Resources
Essential
- Experience of day-to-day management and motivation of a team/department and reviewing performance of staff, including recruitment, conducting appraisals, career development
Person Specification
Education and Qualificaion
Essential
- MSc in a relevant IT discipline & Extensive experience in enterprise architecture
- High level IT Professional Accreditation e.g. CISSP, CEH, CCNP, CCIE
Knowledge Skills and Experience
Essential
- Possess excellent understanding of Enterprise Architecture concepts and implementations
- oThe post holder should have in-depth knowledge of, and expertise in Cisco based network infrastructure, Cisco ASA, Software Defined Network and Next Generation firewalls, Cisco VPN solution, VMware, server based Microsoft products, storage and archiving solution, and Linux/Unix Systems
- oGood understanding of applying Integration Architecture Framework to design business solutions and experience in working on highly complex Digital and Data projects
- oParticipate in developing governance guidance around system usage and maintain audits to ensure that standards are being adhered to. Support in developing Business Continuity Plans (BCPs) and Disaster Recovery (DR) plans are up-to-date and carry out tabletop exercises
- oAs an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks
- In depth/expert knowledge of routers, firewalls, switches, VPN, wireless technologies, IDS/IPS, Sniffers, Network Management
- Demonstrable, in-depth technical skills, advanced keyboard skills, understanding of SAN, load balancers / failovers / backup tools,
- Substantial experience of having provided ICT services in health and/ or other public sector services Significant experience in a "hands on" role, providing 1st/2nd and 3rd line technical IT support Experience of working within a Helpdesk Environment
planning
Essential
- Demonstrated capability to plan a broad range of complex activities over short, medium and long-term timeframes and adjust plans and resource requirements
Policy and Service Improvement
Essential
- oLead the work of the individual's supporting benefits realisation, change management and service redesign and play a key part in ensuring that the potential benefits of change are realised and key deliverables are produced and implemented within NELFT business units.
Analytical and Judgmental Skills
Essential
- oPlan to achieve and where appropriate exceed service delivery targets through a thorough analysis of all relevant information concerning costs, benefits, impact and risks to the business unit and the internal Digital and Data service operation function.
Human Resources
Essential
- Experience of day-to-day management and motivation of a team/department and reviewing performance of staff, including recruitment, conducting appraisals, career development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
