Job summary
You will possess excellent administrative skills and good working relationships with colleagues. You will be an excellent communicator and can prioritise your workload ensuring that work is completed in a safe and timely manner.You will be working within the Admin Hub's and supporting the Respiratory Team & also supporting the Epilepsy and Parkinsons Team, based within Mayflower community Hospital, this is an office-based role. 33 hours per week, over 5 days. Flexibility with working hours.
Main duties of the job
Working alongside the nursing teams and delivering admin assistance as and when required.Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.Ensure workload is managed and prioritised appropriately.Establish and maintain electronic filing systems. knowledge of Systm one, Teams and Cisco Jabber, also Microsoft Office Package.Prepare agenda's, update action Logs, arrange and take minutes at meetings intended for internal review only. Book meeting rooms. Liaising with Reps.Input generic data into organisational systems or in-house records. Receive and action queries via various routes, including email, telephone, online, ensuring these are actioned promptly.Receive referrals when requested via telephone, email and online, and offer appointments with clinicians for an assessment. Cancelling and amending appointments. Sending emails and SMS to patients.Ordering of all supplies, managing stock rotation, including putting stock away on receipt of delivery. Mems and other equipment audits.Making up equipment/supply packs for the nurses.In phase reporting - complaints and complimentsPower Bi - reporting 18 week waitsHealth roster - reporting on sicknessBooking clinicsCover other admin Hubs, at various locations, where necessary, which may require working on other sites.oWork without supervision and ensure urgent situations are addressed swiftly.
About us
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
- We are kind.
- We are respectful.
- We work together with our communities.
These three values help us tostrive to provide the best care by the best people.
Probationary Period
This post will be subject to a probationary period.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).
High Cost Area Supplement - Fringe
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 p.a. pro rata for part time).
Job description
Job responsibilities
Communicate effectively with a range of people, on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.Working alongside the nursing teams and delivering admin assistance as and when required.Ensure that complex calls from anxious and distressed clients are passed to an appropriate person to deal with (dealt with) effectively and appropriately or escalated to a senior staff member if appropriate.Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.Manage and maintain an efficient administrative system on behalf of others.Ensure workload is managed and prioritised appropriately.Establish and maintain electronic filing systems. knowledge of Systm one, Teams and Cisco Jabber, also Microsoft Office Package.Prepare agendas, update action Logs, arrange and take minutes at meetings intended for internal review only. Book meeting rooms. Liaising with Reps.Input generic data into organisational systems or in-house records. Receive and action queries via various routes, including email, telephone, online, ensuring these are actioned promptly.Receive referrals when requested via telephone, email and online, and offer appointments with clinicians for an assessment. Cancelling and amending appointments. Sending emails and SMS to patients.Ordering of all supplies, managing stock rotation, including putting stock away on receipt of delivery. Mems and other equipment audits.Making up equipment/supply packs for the nurses.In phase reporting complaints and complimentsPower Bi reporting 18 week waitsHealth roster reporting on sicknessBooking clinicsCover other admin Hubs, at various locations, where necessary, which may require working on other sites.Work without supervision and ensure urgent situations are addressed swiftly.
Certificates of SponsorshipAlthough we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Use of AIPlease see attached document regarding acceptable use of AI during the recruitment process.
Job description
Job responsibilities
Communicate effectively with a range of people, on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.Working alongside the nursing teams and delivering admin assistance as and when required.Ensure that complex calls from anxious and distressed clients are passed to an appropriate person to deal with (dealt with) effectively and appropriately or escalated to a senior staff member if appropriate.Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.Manage and maintain an efficient administrative system on behalf of others.Ensure workload is managed and prioritised appropriately.Establish and maintain electronic filing systems. knowledge of Systm one, Teams and Cisco Jabber, also Microsoft Office Package.Prepare agendas, update action Logs, arrange and take minutes at meetings intended for internal review only. Book meeting rooms. Liaising with Reps.Input generic data into organisational systems or in-house records. Receive and action queries via various routes, including email, telephone, online, ensuring these are actioned promptly.Receive referrals when requested via telephone, email and online, and offer appointments with clinicians for an assessment. Cancelling and amending appointments. Sending emails and SMS to patients.Ordering of all supplies, managing stock rotation, including putting stock away on receipt of delivery. Mems and other equipment audits.Making up equipment/supply packs for the nurses.In phase reporting complaints and complimentsPower Bi reporting 18 week waitsHealth roster reporting on sicknessBooking clinicsCover other admin Hubs, at various locations, where necessary, which may require working on other sites.Work without supervision and ensure urgent situations are addressed swiftly.
Certificates of SponsorshipAlthough we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Use of AIPlease see attached document regarding acceptable use of AI during the recruitment process.
Person Specification
Working in a busy administration Office
Essential
Desirable
Microsoft Package, NHS systems
Essential
Desirable
- Systm One, Rio, willing to learn new systems
Administration Experience
Essential
- Clear communication skills, use own initiative
Desirable
- Bering able to make decisions on behalf of others
Person Specification
Working in a busy administration Office
Essential
Desirable
Microsoft Package, NHS systems
Essential
Desirable
- Systm One, Rio, willing to learn new systems
Administration Experience
Essential
- Clear communication skills, use own initiative
Desirable
- Bering able to make decisions on behalf of others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
