NELFT North East London Foundation Trust

Complex Case Manager

The closing date is 04 November 2025

Job summary

Thurrock Integrated Community Team , North East London Foundation Trust is seeking an enthusiastic and motivated Registered Nurse with a Specialist Practitioner qualification to work in the Integrated Care Team as Band 7 Complex Case Manager

You will need to be able to demonstrate the following essential criteria skills for the post:

  • Excellent clinical Skills
  • Managerial Skills
  • Leadership Skills
  • Communication skills
  • Information Technology (IT) Skills
  • The ability to travel between sites
  • Non medical or community Nursing Prescribing

The post holder will be providing case management for a small caseload of highly complex adults on the ICT caseload with complex multi diagnosis, high use of statutory services and already receiving face to face care from the ICT.

To improve outcomes for people with frailty and complex co-morbidities and reduce the need for these people to attend or be admitted into hospital or long term residential care.

. They will also be responsible for the delivery of safe care to a Users of service across the team, including being professionally and legally accountable.

The post holder will line manage a team of Community Nurses and Health Care Support Workers. They will supervise and appraise staff members and students.

The post holder must possess excellent leadership and communication skills.

The post holder must hold a valid UK driving licence.

Main duties of the job

The post holder will be a Registered Nurse ideally with Specialist Practitioner qualification, and significant experience of working within the community setting. They will be required to hold experience and competence in all clinical skills offered in the community. They will be responsible for assessment, management, planning and delivery of care, including being professionally and legally accountable.

The post holder will support their peers and locality lead and be an effective team member whilst working on their own initiative. They will supervise staff members and students.

The post holder will support the Operational Lead in the investigation and management of clinical incidents, complaints and maintaining safe staffing levels.

About us

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.

They are:

We are kind.We are respectful.We work together with our communities.

These three values help us to strive to provide the best care by the best people.

Probationary Period

This post will be subject to a probationary period.

High Cost Area Supplement - Fringe

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,303 and a maximum payment of £2,198 per annum, pro rata for part time

Details

Date posted

21 October 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year p.a. (plus HCAS) pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

395-EA318-25

Job locations

Gifford House

Thurrock Community Hospital, Long Lane

Grays

RM162PX


Job description

Job responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.

When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included for non-registered roles. This ensures fairness and consistency within our organisation, as some of our sites fall under outer, fringe and none

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Job description

Job responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.

When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included for non-registered roles. This ensures fairness and consistency within our organisation, as some of our sites fall under outer, fringe and none

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person Specification

Experience

Essential

  • Significant community experience
  • Good clinical competencies
  • Evidence fo further education relevant to role
  • Caseload management experience

Desirable

  • DN Qualification

Leadership

Essential

  • Junior staff leadership experience
  • Experience of managing a clinical team
  • Practice Assessor

Desirable

  • Previous experience managing teams
Person Specification

Experience

Essential

  • Significant community experience
  • Good clinical competencies
  • Evidence fo further education relevant to role
  • Caseload management experience

Desirable

  • DN Qualification

Leadership

Essential

  • Junior staff leadership experience
  • Experience of managing a clinical team
  • Practice Assessor

Desirable

  • Previous experience managing teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Gifford House

Thurrock Community Hospital, Long Lane

Grays

RM162PX


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

NELFT North East London Foundation Trust

Address

Gifford House

Thurrock Community Hospital, Long Lane

Grays

RM162PX


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operational Lead

Mark Mager

mark.mager@nelft.nhs.uk

03003001508

Details

Date posted

21 October 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year p.a. (plus HCAS) pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

395-EA318-25

Job locations

Gifford House

Thurrock Community Hospital, Long Lane

Grays

RM162PX


Supporting documents

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