MHST Administrator

Job summary

An exciting opportunity for a full time and part time (two days a week) administrator, supporting MHSTs in South West Essex and Mid Essex.

Mental Health Support Teams (MHST) partner with schools and colleges across North, Mid and South Essex to support mental health and emotional wellbeing. Our focus is on early intervention, prevention, and promotion; for young people who are thriving, coping or would benefit from getting help.

The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the locality/department to ensure the smooth running of the area.

The post holder will support their peers and operational manager and be an effective team member whilst working on their own initiative. They will have a commitment to collaborative working and actively support and liaise with other health and social care professionals and agencies.

The successful applicant will work alongside our current team of administrators who support the MHST's across all the Essex localities. This position will require the ability to travel. The office base will be Phoenix House but travel to Mid Essex for the part time applicant will also be required.

Please be aware that we reserve the right to close the advert early should we receive a high number of applications.

Main duties of the job

• Supporting the development and administration of the MHSTs
• Using System One to open patient files, upload referrals and ensure accurate reporting.
• General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and scanning.
• Minute taking at meetings as requested by the operational manager
• Liaising with members of staff including, clinicians and senior managers
• Knowledge and experience on Microsoft applications, such as, email, excel and word
• Demonstrate effective communication skills and promote a positive image of the team with service users, carers, professionals, and external agencies from a variety of disciplines, both within and outside the Trust.
• Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately or escalated to senior staff member if appropriate

Essential Criteriao Good organisational and admin skillso Great telephone manner and customer service skillso Administrative experience essential, experience within the NHS desirable

About us

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Phoenix House

Christopher Martin Road

Essex

SS143EZ

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

NELFT North East London Foundation Trust

Address

Phoenix House

Christopher Martin Road

Essex

SS143EZ

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

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