Job summary
The Multi Agency Safeguarding Hub (MASH) in Redbridge is looking for an administrator to join the team to support the Specialist MASH practitioners within the team based at Lynton House in Ilford.
The post holder will be supporting the MASH Health Practitioners in the delivery of their duties through provision of administrative support to ensure that systems are in place and maintained to enable smooth processes for service delivery. This will involve dealing with general queries from Health, Social Care and Police colleagues within the MASH team, liaising with General Practice (GP) administrators as required, and escalating any information that requires Nursing/MASH team interpretation and /or intervention.
You need to have excellent administration skills, attention to detail, work under pressure and good telephone manner.The vacancy may be closed earlier than advertised if sufficient applications received
Main duties of the job
Please see the attached job description and person specification for further details on the vacancy.
The Multi Agency Safeguarding Hub (MASH) in Redbridge is looking for an administrator to join the team to support the Specialist MASH practitioners within the team based at Lynton House Ilford
The post holder will be supporting the MASH Health Practitioners in the delivery of their duties through provision of administrative support to ensure that systems are in place and maintained to enable smooth processes for service delivery. This will involve dealing with general queries from Health, Social Care and Police colleagues within the MASH team, liaising with General Practice (GP) administrators as required, and escalating any information that requires Nursing/MASH team interpretation and /or intervention.
You need to have excellent administration skills, attention to detail, work under pressure and good telephone manner.The vacancy may be closed earlier than advertised if sufficient applications received.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
About us
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High-Cost Area Supplement
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735) pro rata for part time staff.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Job description
Job responsibilities
Maintaining efficient systems within the MASH team, maintaining, filing, archiving and when necessary, locating missing notes and arranging transfer of notes between Departments as requested by MASH staff.
Recording the information received onto the database and ensuring that the information is forwarded to the appropriate Health Team/s promptly for a safeguarding response to be made.
Opening and sorting post in a timely manner, date stamping and initialling prior to distribution.
Undertaking scanning and photocopying as required
Typing reports/letters/feedback as required
Typing of agendas, minutes, papers and reports as required by the manager.
To encourage and develop teamwork within the team.
To highlight any operational concerns regarding administrative systems so that they can be reviewed.
To ensure a safe working environment as indicated by the manager.
Distribute patient satisfaction questionnaires and audits as instructed by your manager.
Monitor and maintain adequate stocks of equipment and stationery required for the health teams and their activities.
Make appointments for the health team, co-ordinate meetings and book venues as required.
Cover other teams/services, where necessary, which may require working at other sites.
Collate the domestic abuse notifications from police on a database and ensure these are passed to the duty practitioner in a timely manner
Support the maintenance and use of the electronic record system to assist MASH team with the management of MASH data and information within the Safeguarding Hub Team.
Support the MASH Team with the inputting of statistical data, in line with timescales, and clinical activity data.
Distribute information as directed by the MASH practitioners, enabling the sharing of good practice/information required by the stated case.
Liaising with the ICT department/s concerning any problems with software/hardware
To collate information as directed, so to contribute to auditing processes.
Provide administration support to MARAC and MASH strategy meetings
Recognising and responding to Health Staff and partners who have communication barriers and booking interpreters when required.
Deal with all general enquiries.
To be able to effectively communicate with colleagues, peers, managers and clinical leads within the Trust.
To attend Health forums and Team meetings as requires, and to attend other meetings as requested by the Operational Lead and/or Team Leader
To operate within agreed NELFT policies, procedures and guidelines
Job description
Job responsibilities
Maintaining efficient systems within the MASH team, maintaining, filing, archiving and when necessary, locating missing notes and arranging transfer of notes between Departments as requested by MASH staff.
Recording the information received onto the database and ensuring that the information is forwarded to the appropriate Health Team/s promptly for a safeguarding response to be made.
Opening and sorting post in a timely manner, date stamping and initialling prior to distribution.
Undertaking scanning and photocopying as required
Typing reports/letters/feedback as required
Typing of agendas, minutes, papers and reports as required by the manager.
To encourage and develop teamwork within the team.
To highlight any operational concerns regarding administrative systems so that they can be reviewed.
To ensure a safe working environment as indicated by the manager.
Distribute patient satisfaction questionnaires and audits as instructed by your manager.
Monitor and maintain adequate stocks of equipment and stationery required for the health teams and their activities.
Make appointments for the health team, co-ordinate meetings and book venues as required.
Cover other teams/services, where necessary, which may require working at other sites.
Collate the domestic abuse notifications from police on a database and ensure these are passed to the duty practitioner in a timely manner
Support the maintenance and use of the electronic record system to assist MASH team with the management of MASH data and information within the Safeguarding Hub Team.
Support the MASH Team with the inputting of statistical data, in line with timescales, and clinical activity data.
Distribute information as directed by the MASH practitioners, enabling the sharing of good practice/information required by the stated case.
Liaising with the ICT department/s concerning any problems with software/hardware
To collate information as directed, so to contribute to auditing processes.
Provide administration support to MARAC and MASH strategy meetings
Recognising and responding to Health Staff and partners who have communication barriers and booking interpreters when required.
Deal with all general enquiries.
To be able to effectively communicate with colleagues, peers, managers and clinical leads within the Trust.
To attend Health forums and Team meetings as requires, and to attend other meetings as requested by the Operational Lead and/or Team Leader
To operate within agreed NELFT policies, procedures and guidelines
Person Specification
Qualifications
Essential
- oNVQ level 2 or equivalent standard of literacy and numeracy
- oNVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Experience
Essential
- oWorking in a busy office environment
- oExperience of storing and maintaining records
Desirable
- oWorking with multi-agency partners
Knowledge
Essential
- oMaintaining efficient administrative systems
- oMaintain confidentiality/data protection
Desirable
- oUnderstanding of safeguarding
Skills
Essential
- oWorking knowledge of IT eg Word, Excel, Powerpoint
Desirable
Person Specification
Qualifications
Essential
- oNVQ level 2 or equivalent standard of literacy and numeracy
- oNVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Experience
Essential
- oWorking in a busy office environment
- oExperience of storing and maintaining records
Desirable
- oWorking with multi-agency partners
Knowledge
Essential
- oMaintaining efficient administrative systems
- oMaintain confidentiality/data protection
Desirable
- oUnderstanding of safeguarding
Skills
Essential
- oWorking knowledge of IT eg Word, Excel, Powerpoint
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
