Job summary
An exciting opportunity has become available within children's services, Child and Adolescent Mental Health Service (CAMHS) in the London Borough Havering. We are seeking a full time enthusiastic administrator to work within our Primary Mental Health Team.
Main duties of the job
The role will provide effective customer service and administrative support to the team. This will involve dealing with general queries from colleagues/members of the public, either face to face, over the phone and overseeing administrative systems and processes.
The post holder will provide general co-ordination of the department to ensure the smooth running of the provision. This includes maintaining confidentiality, supporting colleagues and managing the work of others.
The post holder will consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
About us
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735 p.a. pro rata for part time).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Job description
Job responsibilities
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability
Please see job spec for further details. If you would like to speak to someone regarding this advert please use the contact details below.
Job description
Job responsibilities
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability
Please see job spec for further details. If you would like to speak to someone regarding this advert please use the contact details below.
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
- NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Experience
Essential
- Experience of storing and maintaining confidentiality records
Desirable
- Working in a busy NHS environment
Knowledge
Essential
- Maintain and update efficient database admin systems
- Maintain confidentiality/data protection
- Understand the needs of clients and deal tactfully and sensitively with concerns
skill
Essential
- Awareness of IT and IT skills
- Establish and maintain good working relationships
- Excellent interpersonal skills in a customer focussed environment
- team player
- Evidence of ability to work on own initiative and prioritise own workload
- Prioritise own workload
- Willing to learn new skills
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
- NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Experience
Essential
- Experience of storing and maintaining confidentiality records
Desirable
- Working in a busy NHS environment
Knowledge
Essential
- Maintain and update efficient database admin systems
- Maintain confidentiality/data protection
- Understand the needs of clients and deal tactfully and sensitively with concerns
skill
Essential
- Awareness of IT and IT skills
- Establish and maintain good working relationships
- Excellent interpersonal skills in a customer focussed environment
- team player
- Evidence of ability to work on own initiative and prioritise own workload
- Prioritise own workload
- Willing to learn new skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
