Job summary
Facilitate the smooth running of the Mental Health & Wellness Team North, dealing sensitively with any problems or issues arising, highlighting and referring problems where necessary to the line manager.
Take clear messages and pass them promptly to the appropriate member of the team using own judgement on urgency.
Participating and taking minutes of daily meeting and dealing with outcomes
Main duties of the job
- Use the patient records system to enter client related information and care events (Rio)
- Retrieve and record patient information in line with service requirements.
- Print out monthly team reports on service activity.
- Participate in audits and surveys as necessary. Provide support in the development of audit report.
About us
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement - Outer London (B&D, Redbridge, Havering and Waltham Forest, CEME)
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).
Job description
Job responsibilities
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Some working without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems.
- Arrange and take minutes or notes at meetings that are intended for internal review only and deal with outcomes.
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Cover other teams/services, where necessary.
- Maintain and monitor team inboxes
- Book appointments for staff and doctors
- Maintain and monitor team outlook diary
- Participate in weekly meetings regarding caseload monitoring
Job description
Job responsibilities
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Some working without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems.
- Arrange and take minutes or notes at meetings that are intended for internal review only and deal with outcomes.
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Cover other teams/services, where necessary.
- Maintain and monitor team inboxes
- Book appointments for staff and doctors
- Maintain and monitor team outlook diary
- Participate in weekly meetings regarding caseload monitoring
Person Specification
Essential and Desirable
Essential
- Good communication and interpersonal skills
Desirable
- Ability to prioritise workload
Essential and Desirable
Essential
- Updating and maintaining database systems
- Basic awareness of IT and IT skills
- Working in a busy office environment
Desirable
- Experience of supervising others
- NVQ level 2 or equivalent standard of literacy and numeracy
- Working in an NHS environment
Essential and Desirable
Essential
- Ability to navigate around diary and calendar
Desirable
Person Specification
Essential and Desirable
Essential
- Good communication and interpersonal skills
Desirable
- Ability to prioritise workload
Essential and Desirable
Essential
- Updating and maintaining database systems
- Basic awareness of IT and IT skills
- Working in a busy office environment
Desirable
- Experience of supervising others
- NVQ level 2 or equivalent standard of literacy and numeracy
- Working in an NHS environment
Essential and Desirable
Essential
- Ability to navigate around diary and calendar
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
