Customer Service Assistant

Job summary

NELFT are looking for a friendly and enthusiastic person to join a busy community phlebotomy clinics providing a front of house service to the patients. The successful candidate will perform the following duties:

Main duties of the job

• Provide an effective and efficient front of house service to clients who visit the Phlebotomy clinic
• Present a calm and friendly image to clients
• Respond to frequent general enquiries, promptly and in a professional and courteous manner whilst recognising barriers to communication
• Explain process of system in relation to calling patients into bleeding room
• Support clients to check in for pre-booked online appointments
• Support clients book future appointments via the kiosk
• Problem solve when patient appointments cannot be found, working closely with Phlebotomists
• Signpost clients to the other clinics within Waltham Forest if necessary
• Promote patient satisfaction survey at kiosk
• Receive deliveries of stock to Phlebotomy clinic
• Order stock required for the clinic on a weekly basis
• Be aware of business continuity plans to support service when necessary
• Be general link between clients and Phlebotomists
• Help patients register to Swiftqueue if they have their own devices

The working days/hours for this post will be discussed at interview

About us

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436 per annum pro rata).

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Chingford Health Centre

109 York Road

Chingford

E4 8LF

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

NELFT North East London Foundation Trust

Address

Chingford Health Centre

109 York Road

Chingford

E4 8LF

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

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