Administrator

NELFT North East London Foundation Trust

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Job summary

Are you an Administrative Professional seeking a new role? We are looking for an individual that is dynamic, enthusiastic, with a positive forward-thinking outlook to join the Rehabilitation And Frailty Team (RAFT). If so, this could be the exciting position that you have been looking for.

We are looking for a Band 3 Administrator to join RAFT in Essex. Working Monday to Friday 9.00 - 17.00 with expectation to cover occasional bank holidays. The team cover a wide area of Essex including Thurrock, Brentwood, Basildon, Billericay, Wickford, and is a great place to live and work - a thriving community with an abundance of amenities and good transport links. There are several bases across the geographical areas, and NELFT also support agile working where appropriate. You can find out more about the area and the services that we provide to local residents on our career's website - www.careers.nelft.nhs.uk.

At NELFT, we can accommodate a flexible working arrangement to suit your personal circumstances.

Main duties of the job

Administrators are core to the efficient service delivery that we provide to our patients.

As the team administrator within RAFT, you will be a key member of the team ensuring best delivery of care to service users in the community.

Covering administration telephone line for the service
Ensure that complex calls from anxious and distressed clients are dealt with effectively and escalated appropriately.
Efficient in the use of Healthroster, SystmOne and Microsoft Office.
Have a pivotal role in the day to day running of the service and provide support to the Operational and Clinical Lead.

About us

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - Fringe

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 p.a. pro rata for part time).

Date posted

28 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa (plus 5% HCAS) pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

395-EB121-24

Job locations

Phoenix House

Christopher Martin Road

Basildon

SS143EZ

Job description

Job responsibilities

See Job Description attached for further information. To work as part of the Rehabilitation and Frailty Team.

Job description

Job responsibilities

See Job Description attached for further information. To work as part of the Rehabilitation and Frailty Team.

Person Specification

IT Skills

Essential

Evidence of proficiency in Microsoft systems, including Excel, Word, Outlook, PowerPoint.
NVQ Administration/Customer Service Level 3 or equivalent level of proven experience

Desirable

Efficient in the use of Healthroster, SystmOne

Experience

Essential

Experience of understanding the needs of clients and dealing tactfully and sensitively with concerns
Experience of maintaining efficient administrative systems
Experience of using own initiative and working without supervision

NHS

Desirable

Minimum of 2 years experience working in the NHS

Person Specification

IT Skills

Essential

Evidence of proficiency in Microsoft systems, including Excel, Word, Outlook, PowerPoint.
NVQ Administration/Customer Service Level 3 or equivalent level of proven experience

Desirable

Efficient in the use of Healthroster, SystmOne

Experience

Essential

Experience of understanding the needs of clients and dealing tactfully and sensitively with concerns
Experience of maintaining efficient administrative systems
Experience of using own initiative and working without supervision

NHS

Desirable

Minimum of 2 years experience working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information