Job summary
The NELFT Involvement team are looking to recruit a Band 3 administrator to work alongside the senior administrator
At NELFT we firmly believe that people who use our services and those that support them have a key role in helping us improve the services we currently provide and in helping shape the design and delivery of future services.
NELFT offers a range of paid Involvement opportunities for those who use their community health and /or mental health services, including child health services, to share their views, ideas and expertise.
We are looking for someone who has a warm and friendly demeanour , good communication skills and will work in line with the Trust Values.
Main duties of the job
An opportunity for a Band 3 administrator has become available within the NELFT Involvement team which is part of the Trust Patient Experience department .
You will possess excellent administrative skills and good working relationships with colleagues . You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner.
You will be responsible for working alongside the senior administrator as front of house for the service .
Main responsibilities of the role ;
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact, or written correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Process all involvement activity expenses and work closely with the team senior administrator.
- Draft general correspondence on behalf of own service.
- Work without supervision.
- Ensure workload is managed and prioritised appropriately.
- Participate in induction and orientation of newly recruited administrative staff and temporary staff.
- Establish and maintain filing systems include the team database and share drive.
- Arrange and take minutes or notes at meetings.
About us
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436).
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
We reserve the right to close this vacancy early should sufficient applications be received.
Details
Date posted
15 January 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum plus HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
395-CC029-24
Job locations
Newbury Park Health Centre
Newbury Park Health Centre , 40 Perrymans Road , Newbury Park
Redbridge
IG2 7LE
Employer details
Employer name
NELFT North East London Foundation Trust
Address
Newbury Park Health Centre
Newbury Park Health Centre , 40 Perrymans Road , Newbury Park
Redbridge
IG2 7LE
Employer's website
https://www.nelft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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