Job summary
We are looking for a Discharge Co-ordination Unit Officer to join the Barking & Dagenham, Havering and Redbridge Integrated Discharge Hub (BHR IDH).
The BHR IDH team comprises of enhanced Physiotherapy & Occupational Therapy support, Discharge Coordination Officers, Rehabilitation Assistants and Admin Staff support, who cover the 7 days service to ensure safe and timely hospital discharge of patients.
The service seeks to support the BHR system to provide the best opportunity for people to maximise their independence by co-ordinating a safe and timely discharge to the right destination, with the right information at the right time, with the right onward care, resulting in a positive discharge experience.
The Discharge Co-ordinator Officer is the main point of contact for the discharge of patients that require health, social care and community services. The DCU team works closely with the three local authorities and with access the adult social care system can support in facilitating safe and timely discharge of patients via the Trusted Assessor pathway.
Main duties of the job
The successful candidate will have:
- very good IT and organisational skills, and a good knowledge of information systems
- the ability to prioritise workload, work under pressure to meet deadlines and demonstrate a flexible, motivated attitude to work will also be essential
- very good interpersonal and communication skills at all levels are required as well as the ability to work within all administrative areas of the service
About us
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff, and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High-Cost Area Supplement - London
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436).
Job description
Job responsibilities
We are looking for an experienced administrator to provide comprehensive administrative and data support to the new single point of access service. The successful candidate will facilitate safe and timely discharges of patients from both the acute and non-acute hospitals for placements or packages of care, onward refer to out of area social services partners, participate in multi-partner meetings and collating data surrounding this. This will require the post holder to demonstrate initiative and to work independently within defined policy.
You should have a passion for delivering a high-quality service and be dedicated to driving changes which improve the experience of the care and services the Trust provides for patients and service users.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Job description
Job responsibilities
We are looking for an experienced administrator to provide comprehensive administrative and data support to the new single point of access service. The successful candidate will facilitate safe and timely discharges of patients from both the acute and non-acute hospitals for placements or packages of care, onward refer to out of area social services partners, participate in multi-partner meetings and collating data surrounding this. This will require the post holder to demonstrate initiative and to work independently within defined policy.
You should have a passion for delivering a high-quality service and be dedicated to driving changes which improve the experience of the care and services the Trust provides for patients and service users.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person Specification
Qualifications
Essential
- good level of general education including numeracy and literacy skills at the level required for the job
Desirable
- NVQ/ Apprenticeship in Admin e.g. Business Administration
Skills
Essential
- Ability to apply effective communication skills, both verbal and written; engaging service users and carers with a range of communication needs
- Ability to manage own workload effectively to prioritise items and meet deadlines
- Ability to use information technology including word processing, spreadsheets and databases at the level required for the work
Experience
Essential
- Experience of working in a customer service environment and having to liaise with other professionals.
- Previous experience of using databases including adding information, creating new profiles and pulling off reports
- Commitment to punctuality, good time management and self-motivation
Desirable
- Knowledge of legislation and working practice in Adult Social Care
Person Specification
Qualifications
Essential
- good level of general education including numeracy and literacy skills at the level required for the job
Desirable
- NVQ/ Apprenticeship in Admin e.g. Business Administration
Skills
Essential
- Ability to apply effective communication skills, both verbal and written; engaging service users and carers with a range of communication needs
- Ability to manage own workload effectively to prioritise items and meet deadlines
- Ability to use information technology including word processing, spreadsheets and databases at the level required for the work
Experience
Essential
- Experience of working in a customer service environment and having to liaise with other professionals.
- Previous experience of using databases including adding information, creating new profiles and pulling off reports
- Commitment to punctuality, good time management and self-motivation
Desirable
- Knowledge of legislation and working practice in Adult Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
