Job summary
This is an opportunity to work in an administrative position in a children's community service. Working directly with Health Visitors, staff nurses and Nursery nurses in a clinic setting. Responsible to the area team lead.
Main duties of the job
Havering 0-19 Universal Children Services is a friendly and innovative team/service, and a great place to work. The NELFT Children's Integrated Universal & Early Intervention Services in Havering is looking to recruit to the post of an Administrator Band 3.
The post holder will have previous experience of working in the provision of good customer care. Previous experience of working in an NHS environment would be desirable.
The role will involve day to day office work within the service. You will be required to provide an effective front of house service by handling telephone and staff enquiries in a calm and friendly manner, book appointments and upload documents as well creating referrals on the RiO electronic patient record system.
You should have well-developed communication skills with patients/ colleagues and be able to provide an initial response to patient and other agencies queries, concerns and sign post/direct as appropriate. You will also be required to prioritise your work, be a team player, use your initiative and meet deadlines. The vacancy is a full time position working 9am-5pm Monday to Friday.
In return for working with us we offer excellent training in role opportunities, flexibility and ongoing support. If you feel you have the required skills to undertake this role, we would love to hear from you
Please note: this advert is subject to closing early once a high number of applications have been received
About us
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham Essex
High Cost Area Supplement - London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £3,784 to a maximum of £4,822)
Job description
Job responsibilities
To work independently in organising daily activities and prioritise own workloadUndertake office procedures e.g. Photocopying filing and use of IT systems including theinputting of relevant information onto RiO and the uploading of documentsTo organise, manage and minute meetings as requestedMaintain good working relationships within the team, other departments and outside agencieson behalf of the 0-19 teamTo deal with all correspondence and post routinely and in accordance with guidelinesTo type letters, reports, memorandums, appointment letters as required by the 0-19 teamTo maintain an efficient system of filing of Health Records with the extraction and insertion ofrecords and correspondence as necessaryTo play an active role in assisting the skill mix team to plan their work and manage their workdiary to include telephoning parents/carers to make appointments, contact other agencies toensure correct phone numbers and addresses are available.To play an active role in maintaining the RiO electronic patient record systemTo download and distribute accordingly A&E slips for the 0-19 team using the NHS MailSystem. Investigate with relevant agencies if child is not known to the serviceExtract lists of children reaching school age from RiO and ascertain which school the child isattending using verbal/written enquiries to parents and relevant agencies. Forward records asappropriateOn receipt of new birth information from Child Health Information service, follow RiO processmapUpon receipt of correspondence from Social services and midwifery Department, liaiseimmediately with 0-19 team
Job description
Job responsibilities
To work independently in organising daily activities and prioritise own workloadUndertake office procedures e.g. Photocopying filing and use of IT systems including theinputting of relevant information onto RiO and the uploading of documentsTo organise, manage and minute meetings as requestedMaintain good working relationships within the team, other departments and outside agencieson behalf of the 0-19 teamTo deal with all correspondence and post routinely and in accordance with guidelinesTo type letters, reports, memorandums, appointment letters as required by the 0-19 teamTo maintain an efficient system of filing of Health Records with the extraction and insertion ofrecords and correspondence as necessaryTo play an active role in assisting the skill mix team to plan their work and manage their workdiary to include telephoning parents/carers to make appointments, contact other agencies toensure correct phone numbers and addresses are available.To play an active role in maintaining the RiO electronic patient record systemTo download and distribute accordingly A&E slips for the 0-19 team using the NHS MailSystem. Investigate with relevant agencies if child is not known to the serviceExtract lists of children reaching school age from RiO and ascertain which school the child isattending using verbal/written enquiries to parents and relevant agencies. Forward records asappropriateOn receipt of new birth information from Child Health Information service, follow RiO processmapUpon receipt of correspondence from Social services and midwifery Department, liaiseimmediately with 0-19 team
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
- Relevant NVQ level 3 or equivalent
Desirable
- knowledge of microsoft office, RIO or other IT systems
Experience
Essential
- Relevant experience in a healthcare setting or administrative role and base level of theoretic knowledge
Knowledge
Essential
- Health, safety and risk awareness in care settings
- Knowledge of patient/client needs relevant to the community setting
Skills
Essential
- Ability to work within a skill mix team
- Understand need for patient confidentiality
- Ability to work under pressure and with flexibility
- Good Communication Skills
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
- Relevant NVQ level 3 or equivalent
Desirable
- knowledge of microsoft office, RIO or other IT systems
Experience
Essential
- Relevant experience in a healthcare setting or administrative role and base level of theoretic knowledge
Knowledge
Essential
- Health, safety and risk awareness in care settings
- Knowledge of patient/client needs relevant to the community setting
Skills
Essential
- Ability to work within a skill mix team
- Understand need for patient confidentiality
- Ability to work under pressure and with flexibility
- Good Communication Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
