Job summary
An opportunity has arisen for two Patient Welfare/ Cashier Officers at North East London Foundation Trust based in Sunflowers Court, Goodmayes Hospital within the In-Patient setting. Both posts are permanent full-time (37.5 hours).
The Welfare Department provides an efficient and effective benefits advisory service for patients, ensuring that all in- patients have help and assistance with claiming and maintaining of benefits. It is very much a client based service.The Welfare Department provide a cashiering service to patients and to all NELFT teams. The Welfare Department also administer the onsite parking system for staff and visitors.The post holders will provide a specialist benefits advice and financial service to the In- Patient and Community teams. This is a busy role which requires sound financial experience and the ability to remain calm in often challenging situations. Willingness to learn or knowledge of the current benefits system is desirable. The post holders should be enthusiastic, friendly, adaptable and resourceful, with the ability to prioritise and organise their own workloads. They will need to demonstrate evidence of excellent communication, strong numerate and IT skills.
Main duties of the job
o Working as part of a team to provide and maintain an efficient and effective cashiering service for patients and staff. This involves the administrating of all hospital, patients monies and community teams petty cash, and ensuring that the float/petty cash is balanced on a daily basis.o Contributing to the smooth running of the Welfare Service, including visits to the wards to meet with service users to offer advice and assistance with any benefit queries. Ensuring that service users finances are fully investigated to maximise their income. o Safekeeping of service user's property. o Administering the onsite parking system for NELFT staff and visitors.
About us
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff, and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High-Cost Area Supplement - London
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436)
Job description
Job responsibilities
Daily check all admissions and discharges from the previous day and enter details on database.
Working as part of a professional team to provide and maintain an efficient and effective cashiering service for patients and all NELFT teams/staff in accordance with standing financial instructions.
To manage all hospital, patient monies and community teams petty cash, ensuring that the float/petty cash and patients monies account are reconciled and balanced on a daily basis. An analytical approach with a high attention to detail is required.
To ensure that the weekly reconciliation is completed in a timely manner. This requires a high level of accuracy.
To manage the patients money/ property database ensuring it is constantly updated. All money paid in either via BACs or cash / cheques paid in at the counter and all withdrawals must be input on a daily basis keeping an audit trail.
To manage the safekeeping of patients property in line with the trust policies and entering and updating these details onto the database.
Manage visits to the wards to meet with service users and fully investigating their finances to maximise their income and assisting patients in making claims for benefits. Upmost confidentiality is required as service users will be revealing their personal and financial details
Interaction on a face to face basis with service users on the wards and at the Welfare Office who can often be distressed or agitated.
Being able to remain calm and responsive to the needs of the service users.
The post holder will consistently deliver a client focused service which promotes good customer service and effective working relationships.
Liaise with Wards and Home Treatment staff to assist with the smooth transition of patients to the community by ensuring that clients are in receipt of benefits and any petty cash that may be required.
Manage the onsite parking system for NELFT staff and visitors and dealing with any queries arising.
Job description
Job responsibilities
Daily check all admissions and discharges from the previous day and enter details on database.
Working as part of a professional team to provide and maintain an efficient and effective cashiering service for patients and all NELFT teams/staff in accordance with standing financial instructions.
To manage all hospital, patient monies and community teams petty cash, ensuring that the float/petty cash and patients monies account are reconciled and balanced on a daily basis. An analytical approach with a high attention to detail is required.
To ensure that the weekly reconciliation is completed in a timely manner. This requires a high level of accuracy.
To manage the patients money/ property database ensuring it is constantly updated. All money paid in either via BACs or cash / cheques paid in at the counter and all withdrawals must be input on a daily basis keeping an audit trail.
To manage the safekeeping of patients property in line with the trust policies and entering and updating these details onto the database.
Manage visits to the wards to meet with service users and fully investigating their finances to maximise their income and assisting patients in making claims for benefits. Upmost confidentiality is required as service users will be revealing their personal and financial details
Interaction on a face to face basis with service users on the wards and at the Welfare Office who can often be distressed or agitated.
Being able to remain calm and responsive to the needs of the service users.
The post holder will consistently deliver a client focused service which promotes good customer service and effective working relationships.
Liaise with Wards and Home Treatment staff to assist with the smooth transition of patients to the community by ensuring that clients are in receipt of benefits and any petty cash that may be required.
Manage the onsite parking system for NELFT staff and visitors and dealing with any queries arising.
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
Experience
Essential
- Clear communication skills being able to construct and deliver clear information/ instructions to others
- Able to adapt to changing situations and able to work under pressure
- Organise and prioritise own workload
- Team player
- Establish and maintain good working relationships
Knowledge
Essential
- Cash handling experience
- Some knowledge of Benefits
Skills
Essential
- Keen analytical skills
- Good level of IT skills. To be proficient in Word, Excel and internet databases
- Experience of having excellent client/customer relationships
Demonstration of Trust Values
Essential
- Putting people first
- Prioritising quality
- Being progressive, innovative and continually improve
- Being professional and honest
- Promoting what is possible, independence, opportunity and choice
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
Experience
Essential
- Clear communication skills being able to construct and deliver clear information/ instructions to others
- Able to adapt to changing situations and able to work under pressure
- Organise and prioritise own workload
- Team player
- Establish and maintain good working relationships
Knowledge
Essential
- Cash handling experience
- Some knowledge of Benefits
Skills
Essential
- Keen analytical skills
- Good level of IT skills. To be proficient in Word, Excel and internet databases
- Experience of having excellent client/customer relationships
Demonstration of Trust Values
Essential
- Putting people first
- Prioritising quality
- Being progressive, innovative and continually improve
- Being professional and honest
- Promoting what is possible, independence, opportunity and choice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
