Job summary
Aim of the role:
The post holder will be expected to support their team, department and organisation to achieve the Trust's Values in their day to day work. These are the 5P's:
- Putting people first
- Prioritising quality
- Being progressive, innovative and continually improve
- Being professional and honest
- Promoting what is possible - independence, opportunity and choice
The post holder will achieve this by providing effective front of house service and administrative support to the triage clinics. This will involve dealing with general queries from patients, either face to face, over the phone.
Main duties of the job
The Perinatal Parent Infant Mental Health Service (PPIMHS) provides assessment, treatment interventions and well-coordinated care pathways for parents and their babies experiencing serious emotional and/or mental ill health during the perinatal period. The service covers the four NELFT London Boroughs of Waltham Forest, Havering, Redbridge and Barking & Dagenham
The Perinatal/Parent-Infant Mental Health Service liaises closely with adult community recovery teams, home treatment teams, adult psychological services, primary care services and social services within the four boroughs. The clinical team is made up of three groups of clinicians: community clinicians (from different disciplines), psychotherapy/psychology clinicians, and medical clinicians (adult psychiatrists).
The post holder will work as an administrator providing effective front of house service and administrative support to the triage clinics. This will involve dealing with general queries from patients, either face to face, over the phone, as well as booking patient appointments and managing databases. This is not an exhaustive list (please see the job description for further information).
About us
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436 per annum pro rata).
Job description
Job responsibilities
Booking Appointments
Diary management
Producing and sending clinic letters/documentation
Keeping spreadsheets and databases up to date
Reception cover
Taking telephone calls
Receiving voicemails
Covering for the referrals coordinator on occasions including processing referrals and general admin tasks
Minute taking
Being a first aider and fire warden for the service
Please note this is not an exhaustive list and you may be required to undertake other additional general administration tasks
Please be aware that the service is working in a hybrid model of mixed home and office working and there will be an expectation of some work being done from an office base and some from home. Therefore the ability to travel within the NELFT London geographical footprint is essential
Please note that the vacancy may be closed early due to high levels of applications
Job description
Job responsibilities
Booking Appointments
Diary management
Producing and sending clinic letters/documentation
Keeping spreadsheets and databases up to date
Reception cover
Taking telephone calls
Receiving voicemails
Covering for the referrals coordinator on occasions including processing referrals and general admin tasks
Minute taking
Being a first aider and fire warden for the service
Please note this is not an exhaustive list and you may be required to undertake other additional general administration tasks
Please be aware that the service is working in a hybrid model of mixed home and office working and there will be an expectation of some work being done from an office base and some from home. Therefore the ability to travel within the NELFT London geographical footprint is essential
Please note that the vacancy may be closed early due to high levels of applications
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
Experience
Essential
- Working in a busy office environment
- Experience of storing and maintaining records
- Working in an NHS environment
Knowledge
Essential
- Maintaining efficient administrative systems
- Maintain confidentiality/data protection
- Understand the needs of clients and deal tactfully and sensitively with concerns
- Updating and maintaining database systems
Skills
Essential
- Basic awareness of IT and IT skills
- Establish and maintain good working relationships
- Able to use own initiative and work without supervision
- Prioritise own workload
- Excellent interpersonal skills in a customer focussed environment
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
Experience
Essential
- Working in a busy office environment
- Experience of storing and maintaining records
- Working in an NHS environment
Knowledge
Essential
- Maintaining efficient administrative systems
- Maintain confidentiality/data protection
- Understand the needs of clients and deal tactfully and sensitively with concerns
- Updating and maintaining database systems
Skills
Essential
- Basic awareness of IT and IT skills
- Establish and maintain good working relationships
- Able to use own initiative and work without supervision
- Prioritise own workload
- Excellent interpersonal skills in a customer focussed environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
