Job summary
There is currently an exciting opportunity within the NELFT Healthcare Informatics teams as an EPR Configuration Officer. The post is located at NELFT's CEME offices in Rainham.
Reporting directly to the EPR Systems Manager, the post holder will be the trust's subject matter expert for Clinical Systems configuration, managing the local configuration of Clinical Systems from concept, through to implementation and on-going operational management.
Main duties of the job
Be a subject matter expert for Clinical System configuration; demonstrating skill and providing advice, guidance, and support to operational and corporate teams.
Be a subject matter expert for NHS e-Referral Service, providing advice, guidance, and support to operational and corporate teams.
Liaise with Project Managers in the creation and fulfilment of work packages.
Liaise with Transformation Leads to scope and define configuration changes.
Manage local configuration of Clinical Systems from concept, through to implementation and on-going operational management.
Interpret As-Is process maps and provide suggestions for To-Be processes.
Ensure that configuration facilitates the capture of all reporting requirements, including national data sets.
About us
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Job description
Job responsibilities
For the full detailed job description and responsibilities, please see attached Job Description and Person Specification
Job description
Job responsibilities
For the full detailed job description and responsibilities, please see attached Job Description and Person Specification
Person Specification
Demonstration of Trust Values
Essential
- Putting people first
- Prioritising quality
- Being progressive, innovative and continually improve
- Being professional and honest
- Promoting what is possible, independence, opportunity and choice
Qualifications
Essential
- Educated to degree level or appropriate professional qualification.
- Evidence of continuing personal development
Experience
Essential
- Extensive experience of Rio configuration
- Experience of using SQL in the configuration of Rio forms and reports
- Experience of using XML and XSLT in the configuration of Rio letters
- Experience of NHS e-Referral Service configuration
- Significant NHS experience
- Experience of managing the operation of information systems; planning, designing, developing, adapting and improving systems/applications to meet changing requirements/ specifications.
- Experience of analysing and interpreting data, creating reports; designs and topology, developing or programming and maintaining documentation relating to software and applications testing.
- Used to working in a busy environment
- Experience of working to agreed objectives with freedom to do this in own way working within broad professional or organisational policies.
- Experience in the analysis of complex user and systems requirements and the translation of these requirements into design specification and configuration.
- Proven experience of resolving complex technical problems and developing solutions in a structured and consistent manner and in a way that minimises risk to systems, patients and staff.
Desirable
- Exposure to working in an ITIL aligned ICT environment
- Experience of delivering specialist training programmes in the use of ICT/EPR solutions to professionals from own and other disciplines.
- Experience of assisting patients/clients/relatives during incidental contacts.
- Experience in managing relationships and co-ordinating work between cross-organisational teams.
- Experience of system implementation.
- Experience of contributing to the development of Clinical Systems training packages.
Knowledge
Essential
- Knowledge of NHS information flows and NHS patient pathways.
- Knowledge of the Trust's Clinical Systems: oRio oSystmOne oCarePlus oOrion Clinical Portal oNHS e-Referral Service oCareDoc
- Excellent knowledge of ticket logging systems and extensive experience of incident, problem and change management process.
- Understanding of and commitment to equality of opportunity and good working relationships, respects and values diversity
Skills
Essential
- Excellent IT/ Microsoft Office Skills, especially Excel, PowerPoint and applications used to support project and business management.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills; communicates effectively at all levels with a variety of internal and external individuals including clinicians.
- Explains technical concepts to colleagues and non-technical audiences in clear, concise language.
- Ability to provide and receive complex, sensitive or contentious information/ negotiate with senior stakeholders on difficult and controversial issues or external organisations over service issues.
- Ability to influence and gain commitment from key stakeholders at all levels.
- Ability to appropriately decide priorities when multiple urgent pieces of work arise at the same time.
- Ability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Ability to prioritise own work effectively, remain calm under pressure and be able to direct activities of others, allocating work as necessary.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
- Advanced keyboard use; high accuracy levels.
Other
Essential
- Prepared to work outside of normal working hours to ensure configuration or testing and implementation can occur whilst minimising disruption to service users
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Engages with and learns from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- To be able to travel effectively throughout the Trust
- Professional calm and efficient manner
Person Specification
Demonstration of Trust Values
Essential
- Putting people first
- Prioritising quality
- Being progressive, innovative and continually improve
- Being professional and honest
- Promoting what is possible, independence, opportunity and choice
Qualifications
Essential
- Educated to degree level or appropriate professional qualification.
- Evidence of continuing personal development
Experience
Essential
- Extensive experience of Rio configuration
- Experience of using SQL in the configuration of Rio forms and reports
- Experience of using XML and XSLT in the configuration of Rio letters
- Experience of NHS e-Referral Service configuration
- Significant NHS experience
- Experience of managing the operation of information systems; planning, designing, developing, adapting and improving systems/applications to meet changing requirements/ specifications.
- Experience of analysing and interpreting data, creating reports; designs and topology, developing or programming and maintaining documentation relating to software and applications testing.
- Used to working in a busy environment
- Experience of working to agreed objectives with freedom to do this in own way working within broad professional or organisational policies.
- Experience in the analysis of complex user and systems requirements and the translation of these requirements into design specification and configuration.
- Proven experience of resolving complex technical problems and developing solutions in a structured and consistent manner and in a way that minimises risk to systems, patients and staff.
Desirable
- Exposure to working in an ITIL aligned ICT environment
- Experience of delivering specialist training programmes in the use of ICT/EPR solutions to professionals from own and other disciplines.
- Experience of assisting patients/clients/relatives during incidental contacts.
- Experience in managing relationships and co-ordinating work between cross-organisational teams.
- Experience of system implementation.
- Experience of contributing to the development of Clinical Systems training packages.
Knowledge
Essential
- Knowledge of NHS information flows and NHS patient pathways.
- Knowledge of the Trust's Clinical Systems: oRio oSystmOne oCarePlus oOrion Clinical Portal oNHS e-Referral Service oCareDoc
- Excellent knowledge of ticket logging systems and extensive experience of incident, problem and change management process.
- Understanding of and commitment to equality of opportunity and good working relationships, respects and values diversity
Skills
Essential
- Excellent IT/ Microsoft Office Skills, especially Excel, PowerPoint and applications used to support project and business management.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills; communicates effectively at all levels with a variety of internal and external individuals including clinicians.
- Explains technical concepts to colleagues and non-technical audiences in clear, concise language.
- Ability to provide and receive complex, sensitive or contentious information/ negotiate with senior stakeholders on difficult and controversial issues or external organisations over service issues.
- Ability to influence and gain commitment from key stakeholders at all levels.
- Ability to appropriately decide priorities when multiple urgent pieces of work arise at the same time.
- Ability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Ability to prioritise own work effectively, remain calm under pressure and be able to direct activities of others, allocating work as necessary.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
- Advanced keyboard use; high accuracy levels.
Other
Essential
- Prepared to work outside of normal working hours to ensure configuration or testing and implementation can occur whilst minimising disruption to service users
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Engages with and learns from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- To be able to travel effectively throughout the Trust
- Professional calm and efficient manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
