Job summary
The post holder will work closely with the multi-disciplinary team in the Gastroenterology (including Hepatology) department, including Consultants, nurses, etc. They will ensure all suitable patient information is captured, recorded accurately and submitted, in a timely way. The post holder is responsible for providing a high standard of professionalism in a patient focused service, to support activities related to patient pathways and to participate in general office duties, including covering administrative/clerical work when staff are on leave.
Main duties of the job
Responsibilities and key result areas to include:
Receiving, making and resolving telephone and emailing enquiries from patients and healthcare professionals, inside and outside the hospital. Passing on messages to the appropriate person.
o Retrieving patient records and ensuring that they are maintained and kept up to date, sorting and filing all results, reports and correspondence (in accordance with the Health Records Policy and procedures).
o Receiving and administering patient referrals in line with timings and requirements as set out in Trust and National policies.
o Adding details of referral letters to the outpatient waiting list and ensuring they are put through for vetting.
o Making appointments for patients on the main hospital computer system and booking transport for patients when needed.
o Arranging interpreters as required.
o Completing administrative processes around arriving, booking and outcoming patient appointments as required.
o Knowledge of administrative procedures and systems.
o Collating and mailing letters.
o Co-ordinating and providing administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
About us
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Job description
Job responsibilities
Job summary
The post holder will work closely with the multi-disciplinary team in the Gastroenterology (including Hepatology) department, including Consultants, nurses, etc. They will ensure all suitable patient information is captured, recorded accurately and submitted, in a timely way. The post holder is responsible for providing a high standard of professionalism in a patient focused service, to support activities related to patient pathways and to participate in general office duties, including covering administrative/clerical work when staff are on leave.
Job description
Job responsibilities
Job summary
The post holder will work closely with the multi-disciplinary team in the Gastroenterology (including Hepatology) department, including Consultants, nurses, etc. They will ensure all suitable patient information is captured, recorded accurately and submitted, in a timely way. The post holder is responsible for providing a high standard of professionalism in a patient focused service, to support activities related to patient pathways and to participate in general office duties, including covering administrative/clerical work when staff are on leave.
Person Specification
Criteria
Essential
- Good general standard of education to GCSE 'O' Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience
- Previous administration/secretarial experience and a comprehensive experience of working in the NHS or other healthcare sector.
- Experience of working with the general public in a customer or patient-facing role
- Staff Supervision - day to day supervision.
- Experience in performing staff management duties, such as PDR
- Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
- Ability and confidence to work safely and effectively without direct supervision
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
- Experience of using patient administration systems and other Radiology in-house systems i.e Soliton, IEP, Cerner and Microsoft Office suite
- Experience of dealing with enquiries from the public and partner organisations.
- Experience of prioritising workload to meet conflicting demands
Desirable
- Management qualification or equivalent experience
- Experience of dealing with confrontational and emotional enquiries
- Experience of organising meetings and events including speakers
- Experience of administering the recruitment and selection procedure
- Project management experience
Person Specification
Criteria
Essential
- Good general standard of education to GCSE 'O' Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience
- Previous administration/secretarial experience and a comprehensive experience of working in the NHS or other healthcare sector.
- Experience of working with the general public in a customer or patient-facing role
- Staff Supervision - day to day supervision.
- Experience in performing staff management duties, such as PDR
- Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
- Ability and confidence to work safely and effectively without direct supervision
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
- Experience of using patient administration systems and other Radiology in-house systems i.e Soliton, IEP, Cerner and Microsoft Office suite
- Experience of dealing with enquiries from the public and partner organisations.
- Experience of prioritising workload to meet conflicting demands
Desirable
- Management qualification or equivalent experience
- Experience of dealing with confrontational and emotional enquiries
- Experience of organising meetings and events including speakers
- Experience of administering the recruitment and selection procedure
- Project management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
