Head of Estates & Facilities Operations

Job summary

The post holder is a senior leader within the Estates & Facilities (E&F) Directorate, providing strategic, operational, commercial and contractual leadership across the full range of Estates & Facilities Services. The role includes serving as Contract Manager for all Facilities Management (FM) contracts (including Soft FM and Retail Catering), ensuring the highest standards of contractual delivery, financial performance, compliance and customer experience.

The post holder will support and deputise for the Deputy Director of Estates & Facilities, contributing to and implementing the strategic direction of the E&F Directorate. The post holder will lead the development of commercial, contractual, performance and benchmarking functions, delivering high-quality, value-for-money services that meet organisational objectives and statutory obligations.

Main duties of the job

• Deputise fully for the Associate Director of Estates & Facilities Performance & Commercial, including attendance at Trust Board, Directorate and senior leadership meetings.
• Provide strategic leadership across all functional areas: commercial, contractual, compliance, data systems, performance, soft FM, retail catering, estates planning and E&F corporate services.
• Lead the development of long-term strategic plans (1-5 years) for Estates & Facilities, incorporating Trust objectives, national policy, sustainability goals and evolving clinical need.
• Coordinate the annual business planning cycle, ensuring alignment with Trust strategic priorities, financial frameworks and the broader Estates Strategy.
• Provide senior strategic oversight of Hard FM services, including engineering, maintenance, lifecycle planning, building fabric, plant, infrastructure and utilities, ensuring services are safe, compliant, resilient and aligned to clinical priorities.
• Ensure Hard FM services are fully integrated into Estates & Facilities strategic planning, capital programmes, risk management and performance frameworks
• Represent the Directorate at internal and external meetings, building and maintaining strategic relationships.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.